Onerent Reviews

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onerent.co

3.68

124 reviews

Great Rating

Based on 124 user experiences

AI Review Summary Based on 124 reviews

Reviews show consistently positive experiences with customer service, responsiveness, and professionalism, though some note disorganization and mixed maintenance performance. A minority of reviews report poor experiences with communication, delays, and administrative issues. Overall, satisfaction is high with strong follow-through on repairs and helpful representatives.

What customers love

Professional team
Responsive maintenance
Easy rent payments

Common concerns

Mixed maintenance quality
Administrative issues
Long wait times

Last updated 1 month ago

customer

2 years ago

Fridge repair

We had a fridge that only works intermittently Onerent was fast in getting in the repair guy who identified a part that needed replacement We did have to wait for another week for the part to arrive but it got fixed very soon

Carla Alejandre

2 years ago

A great place to leave Diamond Creek

A great place to leave Diamond Creek Apartments Morgan Hill The entire staff are very helpful to our needs and are quick to attend to any problems that arise The grounds and facilities are kept clean every day by friendly courteous workers I live here for 3 years and could not feel safer anywhere else a beautiful apartment It was a pleasure working with Ariane Joy Zamora and Roxanne very nice and responsive to questions and concerns They both excellent We would highly recommend you guys to anyone Ye guys have an amazing team Keep up the great work Thank you

Amy Simpson

2 years ago

My family and I rented from poplar

My family and I rented from poplar homes The ladies Vickie Brandy and Blue were awesome Easy application process great customer service Never an issue with repairs to the home They are on it as soon as you tell them your issue I give them I would recommend them to anyone in need of a rental

insomnia8710

2 years ago

The team has been very responsible and

The team has been very responsible and always on my side to help out They have made the rental management experience much easier In addition when it comes to working with government to get the support they have always been very helpful and constantly provided us updates for the progress I am delighted by this company and the entire team

Gregg

2 years ago

Forever grateful for this

We are so thankful for this or else we would have never bought our dream home It s worth mentioning their information and data were definitely accurate Forever grateful for this website

San Diego Property Rental

2 years ago

I have had a couple maintenance issues BUT

I have had a couple maintenance issues in my rental and Karl from the maintenance team has always been extremely efficient and helpful with all my concerns Additionally he is very thorough and explained everything to me in detail to leave no confusion Thanks to Karl my transition to my new home got a whole lot easier Your team is lucky to have you

Barbara Christianson

2 years ago

I have been very impressed with the maintenance oversight

I have been very impressed with the One Rent maintenance staff including Rea One of the main reasons I decided to hire a Bldg Mgmt company to manage my property is to avoid having to quickly address issues that might come up especially because this is any old house that has not been rented before On at least four occasions the tenants reported an issue to One Rent and One Rent contacted me via text I approved moving ahead to get a bid and fixing the problem again via text The next thing I heard was that the problem was taken care of to the tenant s satisfaction Such a load off my mind Thanks for the timely communication and responsiveness

customer

2 years ago

We reported a possible beehive under

We reported a possible beehive under our doorstep and contacted OneRent regarding the situation Althea worked closely with us to help find a specialist and kept in touch during and after the whole ordeal to make sure everything went smoothly Communication was easy and we feel the issue was addressed with care

Kyle

2 years ago

Washer Machine Service Request Althea Helped

I had a washer issue and contacted the Maintenance team from Poplar and Althea was the individual who helped me throughout the process They allowed me to select my own contractor and get reimbursed on my next months rent Job well done by Althea and the team for making the process so smooth and seamless Response times were always quick and I felt like they really listened to my requests Great Job

2 years ago

Bright Spot

Rea Mae Rasonable provided an exceptional level of service and was a pleasure to work with She took control of our situation and her efforts demonstrated true professionalism Everything she said would happen happened and she followed up every step of the way Rae was a pleasure to work with

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Onerent Reviews

Rated 3.68 out of 5 by 124 Happy Customers

Fridge repair

A great place to leave Diamond Creek

My family and I rented from poplar

The team has been very responsible and

Forever grateful for this

I have had a couple maintenance issues BUT

I have been very impressed with the maintenance oversight

We reported a possible beehive under

Washer Machine Service Request Althea Helped

Bright Spot

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