Op Reviews

If I could give a no star rating it will be too much

If I could give a no star rating it would be too much I bought a new phone and to ad the OP app to my new phone I have to confirm with the number that is in the app The number no longer exists So the app says I must call to remove that number So I call OP customer services today and I held on for 30 minutes before I spoke to Laura I authenticate and identify myself for another 7 minutes and guess what she says I must go into the branch to remove the number because I only have one account How rediqulous is this So I have to go to the branch sit there and wait and do all this again Just to remove my old number and I already loaded my new number It s rediculous man

I wich that i can give 0 star SCAM

I wich that i can give 0 star SCAM company Dont Bank with this fraud company

Warning

Warning Avoid This Bank18 06 2024 at 12 00Unprofessional customer service and poor problem-solving are just the beginning Numerous complaints highlight issues such as racism missing funds and unfulfilled solutions A recent visit to their Helsinki branch revealed a complete lack of assistance and misinformation When I asked to speak to a supervisor the staff claimed there were no managers available We strongly advise all residents of Finland to reconsider their choice of bank and switch to a more reliable institution

Very bad bank

Very bad bank

Worst customer service

Worst customer service Long waits every time we visit And with a child is awful I would say they have a bit racism too I hate to visit there

No Gold Card

Gold card contract refused without explanation Suspect racism

They just do care

As I just relocated to Finland I can say I have had only amazing experiences when dealing with people and businesses It is sad that one that was so important for me as it is required to have strong identification that would let me rent an apartment was the only awful experience so far The bank has a beautiful landing page in English dedicated to those moving to Finland Unfortunately it is just marketing After a week they wrote me requesting something else I explained I didn t have that and asked about options and some very specific direct questions I NEVER heard from that Madeleine who wrote the email again I sent another application as it was one option in their first response This time I didn t get even a first reply It cost 2 weeks of my time I am now 10 days from my due date to rent an apartment I don t have strong identification yet and had to find another bank In summary I am Maybe in the end they don t like foreigners and are just a xenophobic bank DO NOT USE THIS BANK

Great customer service

The staff was very nice and patient for my questions regarding the application of credit cards BUT waiting time on phone was over half a hour I hope they could hire more people during office hours