Optimisehealthcaregroup Reviews

Friendly person-centred care with a high level of professionalism

I was directed to Optimise through BUPA and received a diagnosis of ADHD earlier this year I was initially a little apprehensive about going through the diagnostic process as my confidence in mental healthcare provision was low after marginally negative experiences with the NHS around 20 years ago How different the experience has been with Optimise I was wary of starting the diagnosis process initially trying to muddle through without medication but I can now certainly say that it s been worth it and the team has made what could have been a stressful process much easier and less turbulent than I d imagined it could be I ve felt totally supported from the outset The service is a far cry from the horror stories bandied about in the press about private ADHD assessments the offering has been thorough professional and provided a high standard of care throughout Both the diagnosis and resulting medication have made a huge difference to my general wellbeing and daily life At each step of the way from my initial consultation to my assessment and titration period I ve felt that the service is totally person-centred and respectful with a high level of professionalism I ve had a say in my treatment pathway throughout and always felt listened to I initially felt uncomfortable talking about issues that I face with ADHD but every staff member I ve spoken with at Optimise quickly made me feel comfortable and at ease Dr Nazir has been amazing from the outset He takes time to listen explains things clearly and is non-judgmental talking to you like a person and treating you as an equal making sure you are comfortable with the decisions and treatment offered Anne has also been fantastic throughout diagnosis by clarifying the process and dealing with queries right away I also absolutely appreciate the efficiency and modern digital solutions that Optimise offer It makes the regular check-ups and getting my medication so easy especially as someone with ADHD who finds these things difficult and time-consuming Much communication around booking appointments and asking questions can be done via email meaning no long waits in call queues no need to call within certain opening times and the ability to check over messages before sending Documents from medication information leaflets to assessment reports are securely stored in an online account meaning I can access them easily from anywhere Appointments can be conducted remotely online so they are convenient and don t disrupt your day plus it s easy to attend on time Prescriptions are processed automatically each month sent directly to the linked pharmacy with the option to pay online without a fuss and the medication is then posted to me no need to visit a pharmacy and wait in queues I do as much as I can online in all areas of life and it was a relief to find such an efficient no-nonsense service offering digital solutions to healthcare I ve been so pleased with the service provided by Dr Nazir and Optimise as a whole that I declined moving over to GP shared care and have chosen to continue with them The simplified friendly service they offer is worth paying for

I was nervous about my ASD consultation

I was nervous about my ASD consultation but i felt at ease with the doctor Thank you

Really helpful and informative

Really helpful and informative Didn t have to wait long from referral for the appointments

The best of the best

10 OUT OF 10 Wouldn t send anyone anywhere else In a nut shell optimise we re Person-centred flexible patient and professional I have always felt somewhat out of place at school social situations work and university As a social work student at university I wanted answers about my difficulties because I want to be able to thrive the best I can For me this isn t like school anymore this is a career path and I need support now more than ever From the moment I met with the professionals I was made to feel comfortable and able to be myself As an adult looking for help with who I am and my identity which for so many years has been scrutinised I couldn t have been given better guidance In honestly this assessment came with some uncomfortable questions and I felt I could answer them with confidence knowing I had 2 of the most genuine professional patient and calm people to work with From the start of my journey I was sent some questionnaires This makes the process very thorough which is what you need when looking for guidance and want a job done properly In honestly I struggled with understanding the questionnaires and answering them one of the reasons I came to this service and from an email I d sent I had a conversation on the phone in a matter of days with support and help For anyone that see s those many questionnaires and might be like me they can look daunting and procrastination takes over it makes you regret ever asking for help But trust me stick with it and trust the professionals to help My first assessment with one of the nurses Lauren having someone so humble genuine and patient was exactly what I needed and was looking for in a health setting Honesty is important when working with people and that s what I got Second assessment with a psychiatrist I really didn t know what to expect but wow Calm supportive genuine and most importantly non-judgmental If there were questions I didn t want to answer I didn t feel pressured to do so And even gave me more information about my diagnosis that I didn t realise was related Thank you Rashad If you want honesty kindness and person centred Optimise is where you need to be Hearing from friends and family who have had assessments themselves it doesn t sound to me like the other clinics took their time with them as much as optimise do with their clients

Lovely appointment

Had my ados assessment with a very lovely lady who was understanding and clear and concise throughout and ensured that I had all the relevant information I needed

Helpful

Got my diagnosis and I am being treated with medication

Molly was extremely helpful with

Molly was extremely helpful with setting up my first appointment following referral - nothing was too much trouble and she encouraged me to get back in touch if I had any questions about the process

Great service diagnosis was spot on

Great service diagnosis was spot on plus they told me my problems was alot to do with being misdiagnosed so i feel alot better in myself that i will finally be on the right medication