M
Mark Bouch
Great location - poor service
We stayed three nights at Paradore Cervera de Pisuerga I d give this hotel 5 for location and 3 for comfort We stayed in two different Paradores and this one has issues that I want to spell out They have a beautiful big terrace with amazing views We were not allowed on the terrace unless the bar was open Stupid rule Don t leave your key at reception We did and it took 15 minutes to get it back because there was only one member of staff on reception and they were dealing with a long enquiry about good places to go and local attractions Avoid the restaurant at all costs The staff were rude and unhelpful We had to book a specific time for breakfast and were told off when we were late One morning on time we were completely ignored by staff and no breakfast order was taken Our worst experience was a group meal when our table arrived at the same time having preordered but there was a 20 minute wait between the first and last starter with two people told we haven t got any left They did but it took an age to produce it The main course was a disgrace Firstly a member of staff argued with two of our friends that they had ordered something different They hadn t They had a photo of their preorder and showed the staff A male member of staff told them they were wrong and eventually as the argument escalated said that s it in Spanish considered impolite - my partner speaks the language and left in a huff The manager was called and things sorted out eventually My main dish arrived with one other 15 minutes after the rest of the table It was utterly inedible Raw steak and I like a rare medium rare with the tenderness of a wellington boot and cold potatoes I ve seen more cooked steaks in a butchers shop Our dog would have struggled to digest it Awful experience A member of staff asked if everything was OK I showed her the steak photo available and she said In Spain we like it that way We will be writing a formal complaint to hotel and tour company This is the worst example I can imagine of a hospitality company run by rude civil servants Each request even in Spanish was met by a roll of eyes Faulty Towers had more class and was much funnier We are regular down to earth travellers and have stayed in a wide variety of places This was a disappointment in a beautiful place Anyone staying here should book a restaurant in Cervera de Pisuerga where lovely food is available I d like to mention the two bar staff who were lovely and quite the exception at this property They were friendly worked hard and remembered drinks orders even though we were part of a large group