Staircase Designs for Every Project & Budget - Paragon Stairs
Based on authentic user experiences
BillB
6731 reviews
N/A
1 year ago
WARNING DO NOT USE THIS COMPANY
WARNING DO NOT USE THIS COMPANYWe wish that we had never started with Paragon Salter Stairs We ordered the 11 000 Hutson Staircase on May 21 2020 We are at the end of a remodel and have finished everything but the staircase We can t move into our home until we receive the staircase The 900 staircase was delivered on July 9th completely damaged in a ripped up shrink wrapped cardboard box The center pole and 1 3 of the powder coated railing were LOST and the rails gouged Shameful packaging combined with poor delivery service Paragon promised to send another staircase but TWO MONTHS later they ask us to ship the entire stair back to them It took them another 9 days to decide that parts will have to remade and that it MAY be ready in 4 weeks - NO guaranteed date This is FIVE months after our order was first placed Brian Stoume was the sales person He was so very friendly and helpful while making the sale but now he is a ghost Jil C in customer service has tried to be helpful and assist us with this nightmare but the company obviously doesn t care about their customers Mr Kahiem Amenra the manager of customer services is a wall and won t give us a delivery date nor assure us that our order is being processed Paragon Salter won t assure us that the packaging will be adequate nor that a reliable shipper will be used I urge everyone NOT to use this company I can t believe that they have a A rating with the BBB They should be shut down This is the worst company that I have ever dealt with STAY AWAY FROM PARAGON SALTER And DO NOT believe their pat COVID response excuse They have horrible reviews going back for years See REDDIT reviews for SALTER PARAGON I wish we had known
Joseph Stawisuck
6731 reviews
N/A
1 year ago
Still don t have my stairs
My spiral stairs were delivered in October of 2021 and I still do not have a usable staircase as they keep sending me damaged parts it is now May 31st 2022 The customer service is horrible and the product is of very poor quality When i ask for my money back they threaten me with the contract I signed I wish i would have never done business with this company
Vincent Bartozzi
6731 reviews
N/A
1 year ago
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY They are terrible in every sense of the word Terrible customer service terrible product and don t care about building codes Go somewhere else and save yourself the headache
Fawzi Nino
6731 reviews
N/A
1 year ago
run away
I m so disappointed with the Paragon stairs I will be posting a YouTube video showing why Quality is 3 5 stars -- quality to value is 1 star -- installation guide 1 star -- Delivery 1 star -- Delivery on time 1 Star - Customer service 0 starsI paid 8320 00 for Aluminum 6 0 diameter black coated 9 5 feet High This stair should not cost more the 5K at the most I was promised this stair is their top of the line if this is a top-of-line stair I feel bad for the ones who purchased the lower tier they sell I do not recommend paragon to anyone at all
Mat
6731 reviews
N/A
1 year ago
A nightmare experience
I ordered a staircase and railing Admittedly the staircase was delivered with all the right parts and I was able to install it with experienced contractors The railing has been a nightmare It was delivered with two of six major components missing and several boxes of parts missing After getting Customer Service to acknowledge the error they confirmed they would manufacture and ship the correct parts but no ETA Now four months later and numerous email and calls to Customer Service to get an update on the railing and nothing We finally got a hold of someone who said he d check status and call back No call back He s even gone to the length of blocking my wife on his cell phone since she started calling daily I may have to resort to legal action so I don t have this huge stairway hole safety hazard for months and months more
Alexandra Quittner
6731 reviews
N/A
1 year ago
Do not purchase stairs from this
Do not purchase stairs from this company They promise it is approved by the county I live in in Florida but not true They sent this stair with missing parts the need for additional stabilizing and many problems They are very difficult to deal with and basically want to sell you this expensive staircase and be done with you
