AI Review Summary
Based on 118 reviews
Overwhelmingly positive reviews praise Pattinson's for professional service, effective communication, and successful property transactions across multiple branches. Many clients highlight specific agents by name for going above and beyond, though a minority of negative reviews cite poor communication, high fees, and issues with recommended solicitors. The majority of experiences describe the process as efficient, stress-free, and reliable.
What customers love
- Successful sales
- Helpful agents
- Efficient process
Common concerns
- High fees
- Bad solicitors
- Misleading auctions
- Rental issues
Last updated 1 week ago
M
MS AMANDA MARTIN
Rachel Ratcliffe was very helpful kept me informed of everything thats was going Thank you for all your help Rachel really appreciate it
BUKOLA SOGADE
It was ok and the team members did a
It was ok and the team members did a great job They are customers friendly
C
customer
Wendy Burbridge
The property sold had been used for rental and there had been 4 agreed sales 3 that fell through in just over 1 year In addition the solicitors recommended by the agent were closed down so there was a lot of tension about buyer 4 Wendy kept on top of the progress and kept in regular proactive contact with the buyer their solicitor and estate agent and my newly appointed solicitor She kept me appraised of developments and was aware of the issues at each stage Prior to this phase it had been dificult to speak with the progression team and Angela in the office had been very helpful I think it very prudent for your firm to retain and reward Wendy in the interests of achieving customer satisfaction and providing experience commitment and sensitive motivation to advancing sales
J
John Widdrington
Sale of property through online auction
The team were proactive in trying to generate interest in the property for sale and ensured we were successful in finding a buyer They were friendly and helpful and we were kept informed of progress throughout
M
MS AMANDA MARTIN
Rachel was super at keeping me up to
Rachel was super at keeping me up to date - even tho she wasn t my estate agent - really appreciate her help
H
Happy people
Great Communication through out the
Great Communication through out the sale of my property Kelly kept me informed with viewing and interests very helpful team thanks
M
Mr Chipchase
Nicola at the Consett branch was great
Nicola at the Consett branch was great throughout our purchase of the property they were selling on behalf of their clients just Fab person to deal with
K
Kim Michelle
I received the email from Alison so I m assuming it was her that showed me the property
The person who showed me the house was really welcoming and kind She was very informative about the property And made my experience extremely comfortable
C
Carol Cooper
Huge shout-out to Gemma from
Huge shout-out to Gemma from Pattinson s for all her help and guidance regarding Auctions Amazing service she keeps her hand right on the pulse Would highly recommend this lady
R
Rupert Poole
Very good experience
I was kept fully up-to-date throughout the auction of the property Pattinsons attended 50 viewings and followed up their interested clients to achieve a result way above my expectations The live online auction process is simple and transparent Very satisfied
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