Pearsonvue Reviews

Computer-Based Test (CBT) development and delivery :: Pearson VUE

pearsonvue.co.uk
3.02
81 reviews
Average Rating
Based on 81 user experiences

Rated 3.02 out of 5 by 81 Happy Customers

34.6%
6.2%
11.1%
23.5%
24.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 81 reviews

Reviews show consistently positive experiences with online proctoring and in-person testing at Pearson Vue centers, with smooth exams, helpful staff, and efficient service. Some negative reviews cite technical issues, long queues, inflexible policies, and poor communication, leading to frustration and failed attempts. The company appears responsive in some cases, offering refunds or rescheduling. Overall sentiment is mixed, with strong praise for specific staff and processes alongside recurring complaints about system reliability and customer service inconsistencies.

What customers love
  • Smooth online proctoring
  • Efficient exam process
  • Quick results
Common concerns
  • Inflexible policies
  • Technical issues
  • Long queue times
  • Billing errors

Last updated 1 week ago

C

If you see 98 of over 2000 people giving

If you see 98 of over 2000 people giving this place a bad review why would you continue to allow them to service you that s because they are the scam as well These high priced tests should be done away with
J

Terrible process of getting scores

Terrible process of getting scores back I tested over 5 weeks ago and still do not have my scores back They are telling me that they mail the unofficial scores out and only give the scores to my masters program director - not to the actual exam taker Just a terrible process and poor response times if at all over phone or email
T

Pearson Vue charged me twice and no refund

I booked an exam on the 14th of April and I paid the cost of the exam 475 I did and passed the exam On the 17th of April Pearson Vue charged me AGAIN on my bank account for the same exam other 475 I have been trying via phone and email to let them know that they charged me two times for the same exam but the experience is terrible No one is able to help and after 6 days I still have got no refund of my moneys I will start legal actions against them next week DO NOT use Pearson Vue the worse experience I have got ever the worst customer support and the worst company for testing
S

They are stealing money from people

They are stealing money from people they took me out of the exam because I moved too much and couldnt appeal or do anything they just steal your money 200USD that I dont have and now I cant do the exam again What an awful company bunch of thieves
M

This company is horrible

This company is horrible Avoid at all costs Their only concern is money and their customer service is horrible These people are wicked
D

Exam Ghosting

I was connected the Sunday at 3 00pm 30 minutos before my exam was supposed to start Then the supervisor told me that I couldn t use my headphones with volume 300 as a speaker I told him that if i do that i wouldn t be able to hear him then he made me lose my time showing him my room even under my bed Then he told me to restart my device and put a code to start the exam He sent me the same code to register but it was already the 3 45pm so I couldn t register I tried to call to support but they are only availiable from monday to sunday with more than 20 people in queue The worst experience
H

Awful service Stay away

Awful service their customer service is to pass you around they put a number on their website when I called it told me to go on their website then hung up Tried so hard to get another number they are call center from India spoke to 3 people they all have broken English we were struggling to understand them No body care or want to help you do NOT pay for this company You wont get your money back or get the service you expect when you pay for it
B

Headset and mic not allowed

Almost had a good experience Right up until I got to the video proctor and the Live Proctor auditor says using a headset and mic isn t allowed I passed all the system tests multiple times days in advance If a headset mic combo is not allowed then it should detect and not allow them during that part of the system check or AT LEAST STATE in the mic and speaker sound check that these CANNOT be headsets w mics I am not certain WHY a headset and mic aren t allowed But it should be INFINITELY more clearly explained and warned I had to cancel my exam and reschedule for an in-person exam at a test center because I didn t have speakers and a separate mic system to take the exam with
R

Think before you purchase their exam

Think before you purchase their exams test certification they will reject your test with silly reasons and your money will be wasted I have scheduled a exam but they didn t allow as they wanted ALL your ID cards even they don t reschedule your exams and money is just wasted
H

Horrible service

Horrible service Was turned away from my exam due to NOT incorrectly putting my middle name as a first name And of course having to pay the exam fee again In addition to this after looking for a phone number for a long time for customer services got to speak to a person the line was so bad that I had to hang up as simply couldn t understand his bad English never had to do that before during my 15 years here I ve emailed their customer services multiple times and simply no answer whatsoever Not even an automatic response

About Pearsonvue

Pearson VUE delivers high-stakes exams that empower professions to certify and license individuals who safeguard and advance their communities across the globe. We continue to develop the leading testing technologies that drive progress through essential credentials in virtually every industry.

United States

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