Pearsonvue Reviews

Honestly I had a terrible experience taking my CompTIA Network exam from home but I did take my COMPTIA A exam without an issue a few months ago This time around the proctor was not communicating via voice chat only text chat which made it it difficult The other problem was that a physical white board was not allowed only a digital white board other online proctors have allowed this just have to make sure it s clear before and after the exam It s impossible to do Subnetting Math formulas without something to write with Long story short I had my physical whiteboard ready to go and right before the exam started I asked if it was okay to use and they told me no So I had to get up and clear my desk then show my desk with the webcam The whole process took a few minutes when I sat back down my screen had an exceeded timeout message I clicked ok refresh and my exam started without notice right after I wasn t sure at first if it was a practice question or what About a min passed when I realized it was the actual exam I clicked the chat for help and they took a bit to respond At the point I knew I would not pass with time wasted and no physical whiteboard I didn t answer any questions and I told the proctor to cancel it I would prefer to take it in person where they allow a physical whiteboard Update I heard back from Pearson VUE support They provided me a refund voucher so that I can take it in person Updating the star from 1 to 3

after speaking with Pearson they let the test get released after pleading my case and asking them to review the video changing from 1 to 3 stars i recommend taking the test in person decided to take an online proctored exam with pearson for the convenience This was the second time and it did not go well I was looking at the questions on my laptop screen and the proctor kept claiming i wasnt looking at my screen I was so confused and angry Within 5 minutes Alejandro threatened to fail my exam I was so angry and asked him to leave me alone i am looking at the screen and not cheating He would not stop popping the chat window screen up I told him i was going to report his behavior and asked for the test id number to identify him He decided he didnt like that and flagged my exam I guess they didnt even watch the video because I was watching the screen the entire time I will never do an online exam again They are terrible and dont care about you I really think they arent even paying attention if they were they would see im intensely concentrating on each and every question on an extremely hard test

The online exam experience feel invasive you have to film your room they don t allow anyone in the same room as you etc While I understand the reason behind it avoid cheating I don t like it

Did two theory tests and failed twice how can you study for more then two weeks do the mock test and pass went to the test centre got the same questions of the mocktests and failed HOW Did the cscs test today studied again for more then two weeks and fail that test also HOWWWWW I REALLY DON T TRUST PEARSON ANYMORE

Its ok I had troubles at finishing exam the first time due to complications with the program They have refunded me and i re take the test The worst thing is that the first exam is send to administration of business even though i was not present on exam due to technical issues I give it 3 stars

Easy location BUT please brush up on your bedside manner The people coming through the door are CUSTOMERS not something you have trod in Check behind your ears Really A little respect goes a long way

I ve used Pearson VUE for a number of exams since 2012 - namely the CompTIA A and Network exams The website is a bit awkward and not the most user friendly

UPDATE The company gave me a refund after repeating to me how their policy doesn t allow them to let people test without a current ID I still think it s rather lame It s 2023 and some companies don t have the ability to check ID numbers amazing The company has a horrible structure and even worse customer service I ve never heard of someone telling you that if you re within 18mins of your appointment that you have to reschedule if I m late getting off of work and I still have18mins before my test then at least have the decency to let me take the test that I paid for Makes it even worse that I have to fish around your website trying to contact customer support just to fill out a form and then be given the contact information Why not just list the damn contact information to begin with It takes 3-5mins to get the contact information and almost 15mins to get someone on the phone afterwards just for them to tell you that there is nothing they can do Horrible 06 09 2023 Update After rescheduling the test and arriving way ahead of time I was once again told that I couldn t take the test this time cause Pearson refuses to take an official DMV document and instead wants to argue that my License is expired even after being told it wasn t and shown that it isn t If the DMV and everyone else views an interim license as an official stand in until the physical is in hand then who the hell is Pearson to say that it s not acceptable and force people to purchase their test again This company is robbing people who are simply trying to take their test It s absurd

Greetings While many have expressed concerns about Pearson VUE I d like to offer a more balanced viewpoint based on my recent experience Setup Essentials Ensure you have a microphone cam and speakers in addition to your PC monitor and mobile phone Software Interference During my setup I was notified about open applications that could disrupt the process namely Skype and Workspace My solution was to manually close these through the Task Manager allowing me to proceed without hitches Don t forget to close Task Manager as well Microphone Glitches Despite setting up my microphone accurately the Pearson team couldn t hear me Multiple restarts of the app didn t help Eventually switching the microphone to default in Windows settings solved the issue albeit after a 90-minute delay Queueing System Initial waits in the queue were around 10 minutes Unfortunately I faced recurring connection errors which not only sent me back to the queue start but also extended wait times up to 50 minutes After sorting the microphone issue the test commenced without further delays About the PCAP Exam I secured an 88 100 finding the actual test a tad easier than anticipated Interestingly I didn t fare as well in the practice test scoring 68 100 My recommendation Don t skip the practice In conclusion while I did face technical hiccups I view my experience with Pearson VUE positively Don t let overwhelmingly negative reviews deter you but remain prepared for potential tech-related challenges