Pearsonvue Reviews

Computer-Based Test (CBT) development and delivery :: Pearson VUE

3.02
81 reviews
Average Rating
Based on 81 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 81 reviews

Reviews show consistently positive experiences with online proctoring and in-person testing at Pearson Vue centers, with smooth exams, helpful staff, and efficient service. Some negative reviews cite technical issues, long queues, inflexible policies, and poor communication, leading to frustration and failed attempts. The company appears responsive in some cases, offering refunds or rescheduling. Overall sentiment is mixed, with strong praise for specific staff and processes alongside recurring complaints about system reliability and customer service inconsistencies.

What customers love
  • Smooth online proctoring
  • Efficient exam process
  • Quick results
Common concerns
  • Inflexible policies
  • Technical issues
  • Long queue times
  • Billing errors

Last updated 1 week ago

M

It worked well for me

It was fine for me I had to wait about 5 mins for a proctor to join but she did not speak and it was all via text chat nothing too much to discuss anyway One time she told me off for speaking the question whilst I read it a few times but it was no big drama and I was careful to make sure I did not make the same mistake The system itself could be improved in parts - the whiteboard is not great but overall its a way better option than waiting for test centres to re-open It is a somewhat different kind of stress to keep silent and keep your face always in the camera but it was worth dealing with to make progress and not to wait for a physical exam centre In my 4 hour exam I had a 10 min break so that made things workable I would say if you want to take an exam now and need to use this system then dont hesitate but make sure to read all the instructions
C

So far so good

Very good booking so far
J

I needed some info updated on my

I needed some info updated on my account it took a few emails but was sorted out eventually I have sat around 6 exams using PV and have never experienced any problems with the exams cisco or test centres
R

This is a truthful review not a sarcastic one

This is a truthful review and not being sarcastic whatsoever Today December 18 2020 I took my NREMT EMT-B exam I have read reviews about the online proctoring saying how terrible it was and had a friend tell me the same but my experience today was actually quite different meaning that it was a decent one Would I have rather taken the exam at the physical location Yes but to me this was a good alternative If you are skeptical about taking an online proctored exam through Pearson OnVue just be aware that your experience may be different from others at least it was for me
R

Very polite and fun staff

The lady that served me was very polite professional and friendly had been in a few times due to failing my exam so we knew each other a little bit Was nice chatting to her and wanted to say thanks for her service I was at the test centre on Bond Street in Hull forgot her name sorry

About Pearsonvue

Pearson VUE delivers high-stakes exams that empower professions to certify and license individuals who safeguard and advance their communities across the globe. We continue to develop the leading testing technologies that drive progress through essential credentials in virtually every industry.

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