Pearsonvue Reviews

Computer-Based Test (CBT) development and delivery :: Pearson VUE

pearsonvue.co.uk
3.02
81 reviews
Average Rating
Based on 81 user experiences

Rated 3.02 out of 5 by 81 Happy Customers

34.6%
6.2%
11.1%
23.5%
24.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 81 reviews

Reviews show consistently positive experiences with online proctoring and in-person testing at Pearson Vue centers, with smooth exams, helpful staff, and efficient service. Some negative reviews cite technical issues, long queues, inflexible policies, and poor communication, leading to frustration and failed attempts. The company appears responsive in some cases, offering refunds or rescheduling. Overall sentiment is mixed, with strong praise for specific staff and processes alongside recurring complaints about system reliability and customer service inconsistencies.

What customers love
  • Smooth online proctoring
  • Efficient exam process
  • Quick results
Common concerns
  • Inflexible policies
  • Technical issues
  • Long queue times
  • Billing errors

Last updated 1 week ago

T

Painful

My recent test taking experience with PearsonVue has been a disaster right from the start I never was able to take my test and I haven t been able to reschedule it I won t go into the details because it would take too long I give them two stars because the employees have legitimately tried to help
N

Rude Staff

I visited pierson view Holbon earlier this week Although the test center is in a convenient location and check in process was smooth however I found one of the staff member extremely rude She asked me to empty my pocket and do a self pat on myself which I happily complied with but her behavior was very rude extremely serious no please no thank you as if I had committed a big crime This whole experience left with a bitter taste I hope not to see them again soon What a shame
M

Indian-call-center hell

Trying to talk to someone about a technical issue I m facing during the pre-test check and I end up with Indian-call-center hell - I ll save you the details I can not believe how a company like this can still be in existence other than through bribes and politics Just perfect example of establishment in corporate culture
J

This is the absolute worst website and

This is the absolute worst website and customer service experience It s like pulling teeth to get in touch with anyone They don t answer your questions fully You have to continually follow-up because they don t Awful experience
S

I took an online exam recently

I took an online exam recently the material was hard enough but I was threatened with failure for reading the questions out aloud which I have to several time sometimes just to be clear it s the nature of the subject matter they interrupted me multiple times during the exam exactly when it became time critical It s obvious to me they are not customer or learner oriented I might ask the question has the person administering the test ever completed it themselves
P

bad HOWEVER

I had a lot of issues getting onto the exam and on my 3rd try i couldn t log in to take the exam because it was after the time it was scheduled for it was really not a great experience HOWEVER- i called their customer service and they were really nice and surprisingly apologetic and helpful I have to reschedule my exam now tho
S

Bad Customer Sevice

After 3 calls one nice lady Britney helped me and solved my problem
S

I had taken 2 online tests with Pearson

I had taken 2 online tests with Pearson and it went well But the 3rd one was horrible I waited for an hour and no proctor showed up I contacted support and by the time they responded it was almost an hour Then the representative mentioned that a case needs to be registered and let me know the case number I didn t receive any email regarding this They ve told me that they ll get back within 7 days I am going to opt for a physical location rather than going via Pearson
J

unproffesional and unhelpful

My son took the medical entry exam in sheffield staff were walking around talking during his exam and distracting him others Also he thinks he forgot his coat there and when we tried to contact the support number they literally said we had to go and see in person if the coat was there and would not be ringing the centre nor offering me a tel number to call them myself we live 2 hr drive from the centre Shoddy service proffesionalism Why people are forced to use them is a mystery

About Pearsonvue

Pearson VUE delivers high-stakes exams that empower professions to certify and license individuals who safeguard and advance their communities across the globe. We continue to develop the leading testing technologies that drive progress through essential credentials in virtually every industry.

United States

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