Pearsonvue Reviews

Computer-Based Test (CBT) development and delivery :: Pearson VUE

pearsonvue.co.uk
3.02
81 reviews
Average Rating
Based on 81 user experiences

Rated 3.02 out of 5 by 81 Happy Customers

34.6%
6.2%
11.1%
23.5%
24.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 81 reviews

Reviews show consistently positive experiences with online proctoring and in-person testing at Pearson Vue centers, with smooth exams, helpful staff, and efficient service. Some negative reviews cite technical issues, long queues, inflexible policies, and poor communication, leading to frustration and failed attempts. The company appears responsive in some cases, offering refunds or rescheduling. Overall sentiment is mixed, with strong praise for specific staff and processes alongside recurring complaints about system reliability and customer service inconsistencies.

What customers love
  • Smooth online proctoring
  • Efficient exam process
  • Quick results
Common concerns
  • Inflexible policies
  • Technical issues
  • Long queue times
  • Billing errors

Last updated 1 week ago

D

Hull CSCS Test Centre

Just visited Hull office to take a test and the found the experience very professional yet the atmosphere was relaxed and unpressured Julie Leslie both happy and engaging making you feel relaxed Good job ladies Thank you
K

Very straightforward experience

Good experience overall I don t understand why there are so many bad reviews on here I had my CIMA exam this morning and everything from checking in to sitting exam to finishing it went quickly and smoothly I just made sure I read the guidelines prior and had my desk room clear no noise or phone etc No issues whatsoever if you come prepared Test your system a day before the exam as per recommendations and prepare your room and do NOT leave the camera view Do not talk during exam That is literally it I have no reason not to give 5 stars
J

Support helped with a missed exam

I rescheduled my exam multiple times without issue Then on the day of my exam I realised I d rescheduled it for 3AM rather than 3PM which I only realised at 3PM so phoned their support line explained the cause of my confusion - that some of the times were 24 hour and some were AM PM - the agent said she d raise a ticket for my case and a few days later the money had been refunded So I used it to reschedule for a reasonable time and went through with the exam - in an in-person center after having been put off by reviews of people using the remote option For anyone interested I used London IT Training in Stratford which worked out well
M

Great test centre

I always go in to sit my cima exams I have used both the test centre in Glasgow and in Clydebank They ve always been super kind professional and been calm under the stress of so many coming to be tested Today I was in again and witnessed another cima student having a bit of a tantrum because their sole single room was occupied Staff remained kind and professional They provide a text centre service that saves me the headache and money of travelling far from home The test centre room is clean and as quiet as the other testing students are respectful of I ve never tried an online test through them as that is not to my personal liking
B

Good easy experience

Checked in for exam 30 minutes early completed check in started exam at the scheduled start time at 8 Knew the rules before starting so knew not to look away from screen any other sorts of activities that would suggest cheating Completed the test in an hour and a half No interruptions or messages from online proctor very very straight forward easy process Was very worried before sitting after looking at reviews here previously to sitting was thankfully nothing of the sort
A

CITB Testing

Attend the testing centre in Bond Street Hull for my CITB managers test The reception was professional relaxed and friendly This certainly helped towards my state of mind prior to taking the test The staff were polite and helpful and I would have no hesitation in recommending them Alan Thompson
A

Very good customer service

I had issues the day of my exam which had me super stressed as I could not check in to the exam Customer service took me 30 minutes to explain my issues but thankfully my case was opened and resolved within a day My refund was made and a new exam rescheduled immediately My second time around was much more succesful and the examination was pleasant I appreciate Pearson Vue and change my 1 star review thus
R

Good experience test centres

Have done x2 exams at x2 different Pearson Vue centres Rotherham and Middlesborough Both excellent easy to check-in and register good staff quiet and clean exam rooms The online experience sounds terrible from what I ve read but I ve only had good experiences at the actual test centres

About Pearsonvue

Pearson VUE delivers high-stakes exams that empower professions to certify and license individuals who safeguard and advance their communities across the globe. We continue to develop the leading testing technologies that drive progress through essential credentials in virtually every industry.

United States

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