Pepegarden Reviews

Bought super wood furniture at Tatton Show and was told delivery next week After phoning Pepe I was informed delivery is out-sourced and they will contact me still waiting disappointed

Pleasant on the phone speedy delivery However there were no instructions with the Erica bench we had to go online for help and make a phone call to the office section Then it took ages to get one of the main screws into the wood Overall it took about 4 hours to put together This would so easily be solved by adding instructions to the delivery package

The delivery process is not as advised plus the delivery drive just dumped the goods on a broken pallet on my doorstep As I am in my mid 60s and have mobility issues I couldn t move it I had arrange for someone to be here for the original delivery time but couldn t wait around as delivery didn t go to plan plus I was instructed the driver would ring an hour prior to delivery This did not happen

The overall ordering communication administration was pleasant informative and helpful The product ordered was exactly what was ordered and was sent efficiently Though the delivery was hazardous Arriving half an hour before scheduled time in the early morning meant I was not dressed The delivery arrived on a crate and left on the pavement outside the garden gate obstructing the paving The angle of the components was leaning towards a parked vehicle at the side of the pavement thus necessitating immediate unpacking as children prams etc were passing on the school morning run without sufficient space and worry of the assembled tumbling It may not have done so as that was how it was packed but not how it seemed Also the pallet was then to be disposed of which was not a foreseen issue My second comment is related to the new chair in comparison to the old on Having built the chair the angle of the seat with the new chain was not right for comfortable sitting and the foot rest angled downwards I have delayed my comments until I measured the new chair seat with the older similar model to find the chains for the back seat were three links longer than the new one Now having replaced the new chain with the old one the seat angle is perfect This may be owing to changes in the chain sent or to some instruction that could not be followed