Pepegarden Reviews

Pepe Garden Furniture

pepegarden.co.uk
4.11
98 reviews
Great Rating
Based on 98 user experiences

Rated 4.11 out of 5 by 98 Happy Customers

55.1%
15.3%
20.4%
4.1%
5.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 98 reviews

Customers report consistently high satisfaction with Pepegarden, highlighting excellent customer service, fast delivery, and high-quality, durable products. Many reviews emphasize easy assembly and long-term value. A few recurring issues involve delivery delays, missing items, and high prices. Overall, the brand is trusted for garden furniture and accessories.

What customers love
  • Great product quality
  • Easy assembly
  • Long lasting durability
Common concerns
  • Expensive pricing
  • Missing items
  • Assembly issues

Last updated 4 weeks ago

C

The ordering process was

The ordering process was straightforward Unfortunately delivery was not I took a day s annual leave to wait for the delivery which didn t turn up on the agreed date The furniture turned up for delivery 4 days later which was unexpected When putting the furniture together we were short of 5 screws
M

It is great but I had a couple of

It is great but I had a couple of hiccups which I spoke to someone on chat and emailed and am waiting on a response Delivery and customer service was great prior to enquiry
M

Disappointed customer

Sales staff were pleasant First iasue was regarding delivery confusion Cancelled but I only found out because I called myaelf to enquire Then delivered a day earlier than expected Luckily someone was in The build was ok except for screws shearing off when trying to fix tall back extension in spite of my following instructions Therefore only fixed with two brackets rather than three A disappointing purchase for price
E

Great purchase

We are very pleased with our Pepe Lili garden swing chair it was simple to put together and is now used most days It is attractive to look at and is very comfortable to sit in
J

Excellent product shame about the delivery

The product is excellent as always and Pepe staff helpful and accommodating But what let s the company down is the delivery A specific date was requested for an event and the item arrived 3 days late Again when the item did arrive the delivery driver was accommodating and pleasant
A

Item is good but delivery did not

Item is good but delivery did not arrive when expected Wited in all day and was not informed it would not arrive until the afternoon and had to wait two more days for delivery hence only giving three stars
C

We saw the product at RHS Rosemoor show

We saw the product - Pepe Furniture Protector with sale prices as if ready to be bought - at the RHS Rosemoor show in August Arranging delivery was a bit clunky and it was disappointing to be obliged to pay significant postage Better all round for you to either a have the product available to buy at the show orb ship at no cost to the customer Some hindsight here we recognise but useful feedback we hope
I

Pepe s staff are lovely but I m not

Pepe s staff are lovely but I m not happy with your delivery company Twice they have tried to deliver and twice I ve had no notification so I could choose a convenient time so at the moment I have not received my goods
L

Pepe Garden Seat - Delivery Product

I ordered the garden seat at Wisley I advised that I lived 200 metres down a drive off the road and was advised that this was not a problem The courier company advised that the delivery booked by Pepe was to the roadside I was less than impressed as the pallet weighed 52 kg Luckily the driver agreed decided to delivery by pallet truck to my door As regards the product this was delivered in good condition and was to the standard expected
J

Garden Bench

Ordered a Garden Bench which is brilliant couldn t be bettered would recommend Need to bare in mind the bench needs to be assembled on receipt can t remember seeing this state web site Not happy with service no where on order to advice of needing small delivery vehicle because of narrow lanes Did contact delivery company and advice them of this fact but initial attempt to deliver the vehicle was too big and delivery had to be rearranged

About Pepegarden

Classic and modern wooden garden furniture including swing seats garden chairs tables sunbeds rocking chairs recliners and loungers We are celebrating 35 years of selling our unique quality garden furniture made from long lasting Scandinavian redwood

United States

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