Based on authentic user experiences
SARAH B
6731 reviews
N/A
11 months ago
Terrible customer service
Terrible customer service Many automated emails promising timely communication and returns - STAY AWAY Here is just some of my experienceSummary below Feb 6 2023 - Order the Ophelia Greek Salt Pepper ShakersApril 12 2023 - Finally receive them April 30 2023 - Email requesting a return as they do not work - get an automated email saying we are working on our returns system to make the process more seamless DO NOT BE CONCERNED ABOUT THE RETURN DATE AS IT IS EXTENDED TO ACCOMMODATE THE DELAY ON OUR END June 30 2023 - Email again - got a response They say that you all can process a REFUND June 30 2023 - Get the return label sent to meJuly 12 2023 -- Return received expect 5-7 days for a refundJuly 31 2023 - follow up on my part asking where the refund is at it has been more than 5-7 daysAugust 1 2023 - following up againAugust 2 2023 - following up againAugust 4 2023 - following up againThey are telling me now that they cannot refund my money even though they have copies of all emails from them promising a return and only can do store credit This place needs to shut down
Alison Machado
6731 reviews
N/A
11 months ago
Terrible company
Stay away from this company horrible service I mailed my item back to them for exchange exactly as instructed and they have ghosted me in terms of a store credit or refund I don t have the time to include my documentation At this point they have stolen my money
Chris Kavanagh
6731 reviews
N/A
11 months ago
Ordered Christmas gifts early December
Ordered Christmas gifts early December No product arrived and no reply to inquiries Do not purchase from here
Michelle Berens
6731 reviews
N/A
11 months ago
Received my item damaged
Received my item damaged Sent photos 11 18 2023 same day I received All I keep getting back is automated emails Stating they are a small company and I ll hear something soon Guess what Still waiting Buyer beware Horrible customer service
Keri
6731 reviews
N/A
11 months ago
Their customer service is TERRIBLE
Their customer service is TERRIBLE I ve emailed them several times about a couple of products that I ordered They have never responded I also ordered an item over a month ago for a Christmas gift that I still haven t received I m ok with cancelling my order because it s now after Christmas but there s not a way to cancel the order AND when I go to return it they charge the customer to ship it back to them I ve ordered several things from this company but I m done I will never order from this company again
Barbara Nuss
6731 reviews
N/A
11 months ago
Be forewarned
I ordered Christmas gift and have still not received it There is no way contact them except through email After 2 weeks I finally received an answer in the way of a form letter response Still no product has shipped Also beware of positive reviews on their Factbook page They have deleted most negative comments including mine I would advise being very cautious buying from this company
jill
6731 reviews
N/A
11 months ago
Product is blah shipment VERY late customer service BAD
Unfortunately my review echos that of so many others I orders xmas gifts dec 7 - they arrived a week after Christmas There is NO customer service I finally received the product and it is average looking at best
customer
6731 reviews
N/A
11 months ago
Do not buy here
Do not buy here Poor quality no customer service and takes forever to receive items Instagram scam
jill
6731 reviews
N/A
11 months ago
Unimpressive product bad customer service
The product is unimpressive the order will come very very late the customer service is tragicically bad I ordered 3 weeks prior to xmas and the product arrived 12 29 I reached out multiple times it took 3 weeks to get a response I had no choice but to return I never ever return - this is a first and it s because the company is BAD and the product is average and overpriced for the quality
RobbinM
6731 reviews
N/A
11 months ago
Product is beautiful
Product is beautiful true quality and perfect size
