Pitboss-grills Reviews

Terrible Customer Service

Ok quality Lowe s delivered not one but two damaged grills in the span of three days and I understand this is a Lowe s issue but trying to contact Pit Boss to get missing hardware and customer service was non existent Their literature that is included with the grill even says call customer service at Pit Boss first before attempting to return items What a joke Sorry I purchased a Pit Boss grill

Registered two month old pit boss 1150 pro series

I have a registered two month old pit Boss grill The control board went out The chatbot does not work at pit boss site After 45 minutes on hold I finally got a customer service rep on the phone I showed him the control board shorted out through a cell phone camera I was told a new power cord and a control board would be sent Complete outright lie After two more weeks I went on-line and ordered the control board that the parts order replacement site says will work in my grill 194 00 more later with shipping the control board that I paid for arrives yesterday All the wires hook up but the control box will not fit in the place of the bad control box I checked again to make sure I ordered the right board according to the Pit Boss site The site even shows the grill I own and according to their own parts replacement I ordered the correct control board The replacement board sent is too large Absolutely will not fit Now pit boss says no returns on any electrical parts Pit Boss brags a big warranty when in reality it s a big lie period

Cheap Junk

Poor quality poor service and a lawsuit waiting to happen Our pitboss caught fire while smoking a brisket the hopper and auger system malfunctioned apparently allowing the hopper itself to catch fire Now we are stuck without a grill because Pitboss does not want to honor the warranty They will give you the run around asking you to dissasemble it and work on the 120v electrical send you random parts and make excuses when the random parts don t solve the problem Their goal is to give you the run around until your warranty expires We are lucky enough that it didn t burn the house down or start a fire in the neighborhood I will never trust another pitboss grill this is a company that does not care about their customers

Pitboss is Junk

I bought a pit boss copperhead and used it for 3 hours After 3 hours the igniter failed and shorted the control fuse I replaced the fuse and contacted customer support where they told me they would send me a new igniter I ve now waited 3 1 2 weeks and still haven t recieved it I ve contacted them again twice and got the same BS responses saying it would be coming soon I will be returning it to Walmart this weekend before the 30 day return policy expires and will never purchase from pit boss again ABSOLUTELY DISSATISFIED

Ordered a knife set may 23rd got a

Ordered a knife set may 23rd got a email saying it s Ordered with a order Haven t heard anything since then and it s June 18th Decided to give them a call and was told they are really busy with orders and it should ship out within the next week didn t offer to express shipping for me waiting 4 weeks for a knife set also couldn t give me a shipment date Worse costumer support

If I could leave 0 stars I would

If I could leave 0 stars I would We ordered a smoker About month ago and still nothing My husband called and they keep giving him the same thing it s in are were house wating on ups to pickup So I talked to a customer service man And he kept telling me the same thing as the others we had talk to before I do not recommend buying anything from them Especially since I pay 100 some dollars for shipping costs and per thier policy processing and shipping with in 5 Business days of ordering

Do not order anything online

Placed an online order they charged my card immediately and over two weeks later no communication I went to their website and it took a while to find support Opened a chat and they said they would send it out i asked for an eta and they said I do not have that eta -- I am very sorry for the hurdles if you needed to opt to cancel and refund I too can help with that -- Wow really I guess they do not care last online order they will ever get from me There is no excuse for this

Poor customer service

Order pit boss over 3 weeks ago website indicated they would ship within 5 business days they would send shipping confirmation email I have received nothing Reached out to customer support and was told all they could do was let me know they received the order and the warehouse has the order could not advise me on when product will ship Not sure where their warehouse is located must be somewhere that there is no computer service I used a military discount that pit boss offered maybe they are making sure they ship to full paying customers first Very disappointed Will be canceling order and buying a competitors product

Pit boss does not honor the warranty

Pit boss is denying my warranty as the smoker was not bought at a Lowe s I find this extremely disingenuous and dishonest They put stickers all over the box and the display stating 5 year warranty on any pit boss manufactured by dansons To hide fine print only available online that states only Lowe s is just corporate greed lying about their intentions do yourself a favor and buy something els