Pooltables Reviews

Name: Pooltables
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 4.53

The Largest Independent Pool Table Retailer | Pooltables.com

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4.53

73 reviews

Excellent Rating

Based on authentic user experiences

Rated 4.53 out of 5 by 73 Happy Customers

Theresa Whetstone

6731 reviews

N/A

5 months ago

Product Good, Customer Service Not So Good

I selected pooltables.com as I was getting a pool table as a gift for my husband for Christmas. I placed the order on 9/26/2024 for a Spencer Marston model and was told it would easily be 3 weeks for delivery and at the most 6 weeks. I was okay with that. Our pre-loved pooltable was still enjoyable, but it was time to get a new one. I had plans to give the pre-loved pool table to my brother. So I ordered an additional wine tablecloth just in case it was needed for re-installation. The Spencer Marston I ordered did not arrive as stated, but the separate pooltable cloth did arrive. As time moved on, I had very little update from my sales person about the main purchase status especially as the time drew near. I was finally contacted on October 31, 2024 that my pool table had shipped. But it was a mistake. That pool table was for another customer. I was disappointed but mistakes happen. Salesperson did call. But I missed it and tried to return the call but he never got back with me on the status. All this time, my husband was increasing getting doubtful that this was a legit business. And even told his friends about the experience. Finally on 12/16/2024, I received email message that the pool table has shipped. It was a week before Christmas. I contacted my installer (the pool table was being shipped to him). We set up a time for installation 2 days before Christmas (the break down of the existing pooltable with transport to my brother's house and the installation of the new pooltable at our house). A couple of days later I received a phone call from the installer that pooltables.com did not ship the tablecloth that came with the order. I scrambled to find another cloth in time for the installation. No luck. The installer came on the appointed day and said he could save the existing cloth on the preloved table for my brother. That was great. The installer notated on The Receipt of Installation that the original tablecloth was not shipped with the order and customer needs to be reimbursed. After several attempts of phone calls and emails, NO ONE from pooltables.com has reached out about a refund. My husband really loves the pool table. And that brings me joy. I can recommend pooltables.com product quality, but I cannot recommend the quality of the service.

Adrienne

6731 reviews

N/A

1 year ago

I would recommend pooltables com to anyone

I have to admit I was nervous about ordering a pool table online The prices were unbelievable low and I couldn t help but think you get what you pay for I took the plunge anyway and so did my brother-in-law We ordered the same table and he received his first He called me when the installer was done and told me we made a great purchase He was right my table is gorgeous so well built and the installer they sent was awesome Great experience and we love love love our new tables

Jennifer D Aloia

6731 reviews

N/A

1 year ago

I just ordered my new pool table from PoolTables com

I just ordered my new pool table and I m very happy with it Justin Garzon of Pooltables com was awesome He called me to verify my order and to set up installation Gave me a date and time and the installers came out when scheduled The installers were great They asked where to have it set up and kept me informed through the whole process to make sure I was happy with it They were very polite and knowledgeable on the install I definitely would recommend PoolTables com if you re looking to purchase a pool table

renesonche

6731 reviews

N/A

1 year ago

What an awesome experience with pool tables com

Where do I begin I am a novice with pool tables my first purchase of a pool table and Justin made the process painless He was patient and answered all my questions even after the third phone call Prior to delivery of my pool table members of White Glove Installation called and gave a 15 minute window to arrival From the moment they entered my home they were methodical about the installation of my pool table My pool table was installed in less than two hours and there was no mess left to clean up Phenomenal The pictures on the website do not do justice to my pool table The quality is top of the line and I am hard to please

Sean Hines

6731 reviews

N/A

1 year ago

Very Solid Company

From start to finish no issues or worries I got a call about an hour after order was placed and the was walked through the process and when and how the table would arrive I would recommend the white glove service when ordering Yes a little expensive but well worth it Very professional and was in and out in no time with all residue cleaned up and taken away If you are in the market for a quality table with great service and decent prices I would highly recommend you deal with PoolTables com

jeff myers

6731 reviews

N/A

1 year ago

Great experience

Bought my table at the start of the Corona pandemic Was expecting not to be able to get delivery or installation of the table Justin my salesmen was able to get everything arranged in my area in a understandably tough time There was a small issue with the installation and I was expecting a rough road dealing with customer service about the situation I was way wrong Pooltables com stepped up to the plate and has handled everything in a very professional and timely manner I am very pleased with my purchase and the quality of the table and intend to enjoy it for years to come I am already adding additional products to my basement from pooltable com because of the great service I received Thank you for adding a little excitement to my families life when the whole country was shut down Jeff