Popinabox Reviews

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popinabox.us
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers generally praise Popinabox for its wide selection, competitive pricing, easy website navigation, and fast delivery. Many reviews highlight the variety of Funko pops, great deals, and responsive customer service. However, a significant number of customers report recurring issues with damaged shipments due to inadequate packaging, as well as frequent order cancellations and problems with preorders. There are also complaints about delayed shipping, misleading product availability, and inconsistencies in discount application.

What customers love
  • Great selection
  • Competitive pricing
  • Easy navigation
  • Fast shipping
  • Helpful customer service
Common concerns
  • Damaged packaging
  • Order cancellations
  • Preorder issues
  • Inconsistent discounts
  • Limited stock

Last updated 4 days ago

B

You advertised a product being sold

You advertised a product being sold I purchased it waited 3 months to receive my order then to check status as to when my item will be shipping but you ended up canceling it Seems you where false advertising that item all along
O

Huge disappointment - constantly

The customer service is non-existent Orders been sitting there since July 2021 Pre-order of Wednesday Addams cancelled for no reason There is never any explanation or decency from The Hut Group its like entering your order in a casino and hoping you get lucky Awful awful company
L

Need to use better shipping methods

Don t even bother ordering from this company they sent 4 of my packages via ups mail innovations and ups lost 2 of them Piab wont even refund the shipping cost you pay for for their crappy service I m done with them
K

First review was left 11 27 on a Harry

First review was left 11 27 on a Harry Potter advent calendar I had just purchased Grace from CS reached out and had apologized that all of my previous orders were cancelled and she credited my account 50 00 dollars Made a new purchase with that credit Now a few days later my second order is shipping and calendar just says in process I reach out to CS again and they tell me that it s in the warehouse and I m guaranteed this item Got an email today saying my item was cancelled which happened to be a Christmas present Absolutely shameful of them now I m scrambling to get a new Christmas present for my S O
H

Nothing but a SCAM

I ordered something with my referral credit and a couple days later I get a email saying my order was canceled and now I can t even sign into my account when I enter my email address it says no account associated What a joke and what a scam Two years ago my account mysteriously disappeared also just like this and all the referral credit I had built up which was over 100 just completely gone
R

You can improve by shipping your items

You can improve by shipping your items better Stuffing 4 pops tightly in a thin cardboard box is a good way for the customer to receive them damaged On my last purchase every pop I received was damaged and now I m waiting on 3 more orders Hopefully they don t come in the same way
P

The time it takes to ship out then get

The time it takes to ship out then get items here is ridiculous considering where they ship from You need to stop using UPS Mail Innovations Other carriers charge the same flat rate fee without the prolonged wait I can literally drive to the shipping location and back home faster than the order gets picked up by UPS Then it usually goes South near Nashville TN then back to Louisville KY 5 miles from where it shipped from then sets for 2 days or more before making the short 25 mile trip to my house It s ridiculous
W

No clue when or if it s ever going to arrive

I placed my order on 11 29 It said the estimated delivery was 12 6 yet I still have not received as of 12 12 and shipping updates stopped 4 days ago No information as to where it is or when if it will be delivered If there was some kind of delay then that is something I should be notified about and I absolutely should have some general idea of a delivery date This is the 2nd Order I ve placed The 1st one never got filled and I finally canceled it after a month This will be my last order with Pop in a box
K

Bad customer service

Two of my items worth 39 9 each Didn t arrive I ve been chasing a refund and advocating for myself for months on end They said the refund should be posted in last month But it didn t I ve had to wait near a year to even get them to take it seriously Two Your refund return not arrive policy needs work Specially when at the time of my order late arriving items were the norm It wasn t just december it was Covid December
B

Change the website name

No longer sell Funko Pops That s it That s the review

About Popinabox

Pop In A Box Brings you the widest range of Funko Pops collectible figures, exclusive releases at prices you wont Believe. All the characters you could ever want.

United States

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