Portsmouthwater Reviews

I am extremely disappointed with the

I am extremely disappointed with the customer service provided by Portsmouth Water My recent experiences have been frustrating to say the least The main issue is the excessively long waiting times on the phone Every time I call I am placed on hold for at least 20 minutes before I can speak to a representative This is incredibly inconvenient and indicates either a severe lack of staffing or an inefficient call management system Moreover when I finally got to speak to a representative they cut me off half way through the call so i had to ring again and wait for another 20 minutes to try to pay my water bill A-54A8B0C3

Extremely poor customer service

Extremely poor customer service verging on laughable Made a simple change to my account which took more than 3 months to get done They have an SLA of responding within 5 working days but they don t work to that it s more like 20 days and after you ve chased them 3 times The complaints procedure through Head Office is the same they don t bother working to SLA s as customers have no choice but to use them I still have an open complaint that they are again ignoring me on Joke of a company

Working from home

Having previously emailed a complaint today I telephoned Portsmouth Water to make further complaint regarding non response to my original complaint I was on hold for an eternity prior to someone bothering to answer After giving a whole host of answers for data protection one of which was my phone number The guy couldn t help because he was working from home Having had my phone number he then proceded to ask my phone number for someone to call me What is the point of working from home if by the very nature of you being at home means you cannot deal with the issue This I can t go into the office needs to stop if they don t want to go into the workplace they can always be unemployed Meanwhile I wait for someone who can be bothered to enter the workplace to phone me back Needless to say nobody phoned Presumably the eternity on hold working at home is Call of Duty - modern warfare not work

Keep proof you have paid your water

Keep proof you have paid your water bill if your with Portsmouth Water They have been chasing Me for Junes payment which I paid in July by bank transfer Email and you may get a reply 10 days later during which time they send you another letter for payment

valued member of staff

I would like to publicly thank Customer Services Sandra James-Lennon for her swift attention to my requests and the detailed response i received it has gone some way to restoring my faith in organisations

Very impressed on several occasions

This is a very unusual company in that they answer the phone straight away no pushing option buttons endlessly you speak to an actual person who is helpful and efficient and they send someone out in my recent experiences anyway straight away to try and sort the problem Just wish all companies were like this one Someone came round to look at our water supply within about an hour of my telephoning even in the current difficult lockdown situation Very impressed with them

Error on their automated payment line

Error on their automated payment line so spoke with James in their customer service team Fantastic service friendly and efficient and a voice like melted chocolate

Very helpful

Very helpful I rang them due to having no water they answered the phone within three minutes They were extremely polite and helpful They arrived with in Half an hour and sorted the problem

Rang emergency line 22 30

Rang emergency line 22 30 engineer arrived 40 minutes later and fixed leaking external mains stopcock no mains water getting into the property Ethan - Portsmouth had the problem fixed by 00 30 Many thanks for the exceptional response to the office team and special thanks to Ethan for fixing the problem very quickly Great ambassador for the company D Fulton