Poste Reviews

Poste Italiane - Servizi postali, finanziari e assicurativi

poste.it
1.33
21 reviews
Bad Rating
Based on 21 user experiences

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Rated 1.33 out of 5 by 21 Happy Customers

4.8%
4.8%
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90.5%
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AI Review Summary Based on 21 reviews

Customers report consistently poor experiences with Poste Italiane, citing lost packages, unresponsive service, and international delivery failures. The recurring issues highlight systemic problems with reliability and customer support. Only one review notes acceptable performance for domestic shipments. The themes of lost packages and unresponsive service are repeatedly emphasized across reviews, while no positive operational aspects are mentioned.

What customers love
  • null
Common concerns
  • Lost packages
  • No customer response
  • International issues
  • Delivery delays
  • null

Last updated 2 months ago

L

Not just poor service but also liars

WORST online service ever ITalian private post service that act as public
R

this is the worst courier company in

Not just poor service but also liars Lack of controls and governance
G

I would give 0 stars if it was

this is the worst courier company in Europe i have lost over 400 packages with the incompetent couriers and i get no answer at all Do not go near themThieves
S

Parcels sent from abroad go

I would give 0 stars if it was possible The worse service I have ever seen I sent a parcel to Scotland it was on 10th December I wanted it to be delivered before Christmas Because the tracking hadn t showed any records my partner called Poste Italiane customer service and was informed that the parcel was sent abroad on 23rd December Today ie on 9th January he called again trying to find out where is the parcel and was informed thatit is still in Milan I have a shop online fortunatelly for me registered and sending things from Scotland If it was in Italy I would have to deal with neverending complaints from my clients An awful awful service They all should be fired and this bloody Poste Italiane sold to someone who wants to do a proper business
R

Beware of Poste Italiane and SDA

Parcels sent from abroad go missing at ME Italy processing center and nobody can give you a clear answer where your parcel is after one month Very bad and dodgy
M

The worsed service

Beware of Poste Italiane I ve never seen anything like that in my life and what I m going to tell you guys will drive you crazy Poste Italiane has its own courier service SDA Well they are used to stealing people s packages and I can relate Why I ve been robbed by them recently One week ago I ordered a phone charger off Amazon Italy yes I m Italian and shipped through SDA which is an express courier Let s start by saying that they claim the package has already been delivered to my apartment which is a BIG FREAKING LIE IT HAS NEVER ARRIVED But there s a happy ending I ll be refunded by Amazon Game over SDA If your couriers cannot afford a 12 phone charger you ought to raise their wages Just saying
L

3 pack lost

The worsed service I would recommrnd to all the businesses to stop working with poste service 0 service 0 responses 0 proffesional at all
F

Stay away

i sent 3 pack at the same post office the same day in December and they never arrived for sure it s the italian post office the problem they do not respond im furious
S

f ing hell they justed

Just so so bad Please never trust them with your money or their banking services I m trying to get my money out of my closed account using a cheque Nobody knows what happened to it they keep telling me to wait another month You have to push people to give you information and you have to come up with solutions yourself because all they do is give you reasons for why things won t work Being proactive is a forbidden concept and nobody takes responsibility for anything
R

Beware of this website if you live

f ing hell they justed wasted our time damnnnn how they are still running the poste o sda they are just biggest clowns in italia sooo much frustated so much discusting service ever 0 10

About Poste

Poste Italiane vi presenta l´offerta di prodotti e servizi postali, finanziari e assicurativi, disponibili online e negli uffici postali presenti in tutta Italia.

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Frequently Asked Questions

Poste Italiane offers a comprehensive portfolio of postal, financial, and insurance services for both private and business customers. Key services include sending and tracking shipments (spedizioni), paying bills, opening Conto BancoPosta accounts, purchasing libretti di risparmio postale (savings books), using PEC Postecertificata electronic mail, making bollettino passaporto payments, and accessing insurance services like check-up assicurativi reviews. The company also provides digital tools, financial education webinars, anti-fraud solutions, and appointment booking at local offices.

You can manage your postal and financial needs through multiple channels: online via the official website poste.it, the PosteMobile app, or by visiting any of the widespread network of Poste Italiane offices across Italy. Services are also available through self-service kiosks and authorized retail points.

Current promotions include interest on new liquidità accantonata through products like Deposito Supersmart Premium (returns over 366 days), BancoPosta Universo Tematico for diversified investments, Saldi Poste Delivery with percentage-off codes for national and international shipments, and Poste Formula Bonus for new liquid investments. Promotions are time-limited and subject to specific terms.

You can track your package using a tracking code provided when you ship. Enter the code on the poste.it website, the PosteMobile app, or at any post office. Real-time updates on the status of your shipment will be available through these channels.

You can open a Conto BancoPosta account by visiting a Poste Italiane office, booking an appointment through the website, or using the PosteMobile app. You will need valid identification and proof of residence. Online applications may also be available for existing customers.

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About Poste

Poste Italiane: Comprehensive Postal, Financial, and Insurance Services

Poste Italianeis the national postal service provider of Italy, offering a broad portfolio ofpostal, financial, and insurance servicesdesigned for bothprivatesandbusinesscustomers. The company operates through a widespread network of offices across the country and provides a growing range of digital solutions accessible online and via thePosteMobileapp.

Core Services and Online Offerings

Customers can manage their everyday postal and financial needs through multiple channels. Key services include sending and trackingspedizioni(shipments), paying bills, openingConto BancoPostaaccounts, and purchasinglibretti di risparmio postale(savings books). The platform also supportsPEC Postecertificaelectronic mail,bollettino passaportopayments, and insurance-related services such ascheck-up assicurativoreviews.

Current Promotions and Financial Offers

The platform regularly features time-limited promotions. Recent examples include interest on newliquidità accantonatathrough products likeDeposito Supersmart Premium, which offers returns over a 366-day period, andBancoPosta Universo Tematicofor diversified investments. There are also billing discounts such asSaldi Poste Deliverywith percentage-off codes for national and international shipments, subject to specific terms and exclusions.

Digital Tools, Education, and Security

Poste Italianeemphasizes financial education through scheduled webinars and resources, aiming to help users make informed decisions. The company also focuses on security, offering anti-fraud solutions for businesses and guidance on avoiding scams. For convenience, customers can track packages using a tracking code, locate and book appointments at local offices, and access support through FAQs, live chat, or direct calls.

Corporate Information and Transparency

As a major Italian enterprise,Poste Italiane S.p.A.is governed by public disclosures, including board meetings and shareholder assemblies. The company highlights its commitment to accessibility,investimenti sostenibili (ESG), and regulatory compliance under open banking and transparency frameworks. Updates on operations, media releases, and institutional information are published regularly on the official site.

Website Navigation and User Access

The site is organized into clear sections forprivati,business, andpremiumcustomers. Visitors can log into thearea personale, register for new services, reset credentials, and review documents such as therendiconto periodico. The footer provides quick links to policies, social channels, and operational notices, ensuring users can navigate key topics like privacy, data protection, andDichiarazione di Accessibilitàwith ease.