


Women's Fashion Clothing & Dresses | PrettyLittleThing
Based on authentic user experiences
Zara
6730 reviews
N/A
1 year ago
One of my items came ripped
One of my items came ripped so I emailed customer services they replied within 12hours really helpful Zyrene issued me a full refund on my item efficiently thank you
Jennifer Rourke
6730 reviews
N/A
1 year ago
Really quick and fast customer service
The customer service was amazing and quick they got back to me within a few hours and refunded the full amount as asked for Moeses was very quick and helpful and sorted the issue out straight way He was very kind and considerate would definitely recommend to anyone if they need help to contact the lovely customer service team Thankyou x
Caithlyn Pearce
6730 reviews
N/A
1 year ago
I received a faulty dress with rips in
I received a faulty dress with rips in I contacted plt and within 10 minutes Rheyan organised for a new one to be delivered tomorrow thank god as it was for Christmas
Mari
6730 reviews
N/A
1 year ago
Faulty item
I had ordered a jumpsuit for my graduation within a week and the item came faulty thankfully Raf helped me solve this problem and was very helpful with her customer service Thank you
Consumer
6730 reviews
N/A
1 year ago
great help
Lance helped me perfectly issued a refund when i didn t get the correct refund originally Thanks for all your help
Sarah-Kate O Carroll
6730 reviews
N/A
1 year ago
Customer Service
I m very happy with PLT in terms of customer service I was so disappointed when a pair of leggings was ripped when I went to put them on I decided to email PLT about it and had my issue dealt with by Charisse and John S who analysed my problem and re-ordered me a new pair The customer service I received was quick simple and very helpful just what I want Thanks guys
Cl udia Castro
6730 reviews
N/A
1 year ago
Efficient customer services
Purchased an item and it broke on the 1st wear I contacted PLT on Instagram sent photos of the item and my order number and after a quick review they offered me a replacement or refund I took the refund and Ericamay issued it straight away Very efficient customer services
Kosi Nwananochi
6730 reviews
N/A
1 year ago
So helpful
The helped me a lot and resolved my issue nice and fast thank you very much to Claude for helping me out I appreciate it
Annie Willson
6730 reviews
N/A
1 year ago
Great customer service
Great customer service when contacted about a faulty item Fast response when using the Apple message chat Airish sorted my query politely and sent a replacement straight away
ania brunson
6730 reviews
N/A
1 year ago
Great Customer Service
CHRISTOPHER B He gets down he don t play I told him my problem and he asked for some visuals and came with a solution immediately Who you know doing it like he is Nobody Thank you pookie