Primepm Reviews

Hannah Gray new property manager

I would like to say that we have a new property manager I e Hannah Gray London Terrace who has so far been a breath of fresh air Hannah has taken on the her new role by the horns good luck in your new positionDennis Taylor

I want to express my appreciation for

I want to express my appreciation for the outstanding assistance I received from Tia the Assistant Property Manager I had received several incorrect parking tickets from the parking company operating at our building which were due to errors on their end Although I attempted to appeal the tickets the parking company rejected my appeals When I reached out to Prime Tia responded immediately took full ownership of the issue and communicated directly with the parking company Thanks to her proactive approach she successfully canceled the penalties and ensured that our car number plate was properly registered to prevent any future issues Tia s service was exceptional quick efficient and thorough She resolved the problem in no time and I couldn t be more grateful for her help

Intercomm

Anita responded swiftly to our query and was very helpful Matter was resolved same day which was great and she s been really easy and simple to talk to regarding our issue with the intercomm

I have contacted Tia in regard to a

I have contacted Tia in regard to a parking fine She has dealt with my query very professionally and timely

Very positive move to professional company

Very positive - a nightmare property firm previously managed us but at PPM Steve and Demi have helped us though the move to them A few bumps along the way but that s to be expected but now have a budget that is competitive plus we actually get responses from the PPM team This wasn t happening before we moved Special mention to Genny Tagarro Credit Control Assistant who has helped me and other residents sort out service charge payments - always very quickly and courteously - thank you Genny

Anna at Prime has been great to work

Anna at Prime has been great to work with responding to enquiries very promptly which enabled us to move matters along with our clients sale in a timely manner

Help with car parking

I emailed about parking as I recently moved in I was really worried as I didn t want to receive a ticket Tia Booth was quick and professional She emailed me back right away and was able to help me with getting my car registered to the car park Tia took the time to explain how the parking worked Thank you Tia

Anita was friendly and helpful

Anita was friendly and very helpful I am a prospective buyer for one of the flats and she helped me understand some key info She was keen to help Very refreshing

Helpful expierience

Would like to name Bonnie Davis for her excellent service She was really helpful and swift in dealing with my query