Overall customer experience with Prolon is mixed, with significant dissatisfaction regarding service and delivery issues. Many customers report not receiving their full orders, with some only getting one box instead of three or missing items like bottles and tablets. Delivery problems are rampant, including express shipping failures, non-arrival of packages, and delays extending over months. Customer service is heavily criticized for being unresponsive, failing to provide updates, and not addressing refund requests promptly, leading to accusations of theft. Product quality concerns include finding foreign objects like wood or rock in food items, which pose safety risks and nearly cause dental damage. However, some users praise the product for being an effective and easy fasting method that reduces hunger and requires minimal planning. Positive aspects include the program's simplicity, with clear packaging instructions and benefits like weight loss and improved digestive health. Satisfied customers note excellent product quality, fast delivery in some cases, and long best-before dates. Despite these positives, the frequent service failures overshadow the benefits for many, resulting in low overall satisfaction. The inconsistency in experiences highlights a need for improved logistics, communication, and quality control to match the product's potential.
What customers love
- Effective fasting method reducing hunger
- Easy-to-follow program with clear packaging
- Positive health outcomes like weight loss
- High product quality with detailed information
Common concerns
- Incomplete orders (e.g., missing boxes or
- Unresponsive customer service and lack of
- Delayed or missing refunds after returns
- Product safety issues (e.g., foreign objects
Last updated 4 months ago
