Pullbear Reviews

Terrible customer service

Terrible customer service Paid for express delivery Didn t turn up that day the next day or the next day Don t advertise a service if it s beyond the company s capabilities to provide it Got 1 postage refund

AVOID You ll NEVER get a refund

One star is being generous Worst customer service I ve ever experienced Wish I saw everyone else s comment before ordering No item 3 weeks later even though paid extra for next day delivery No refund no item just we re reviewing your case No other retailer works as crap as this robbing company

Terrible customer service

Staff will argue with you rather than find a solution to retain a customer who bought an item that turned out to be faulty in good faith

Shocking service

I placed an order for home delivery Order went to despatch with tracking that didn t work Can t track the item and it s never arrived iv been chasing a refund can t get a response Then Black Friday 28th November they had a discount on the item so re bought in 2 sizes to be delivered to store Estimate of delivery is 6th December but has not yet been despatched Now I m chasing a second order both orders cost me 150 and havnt received either Can t obtain a refund No one is responding Iv been told to email a complaint Iv done that no response this is awful Iv never known such awful service from a high street store Taking money and not supplying goods disgraceful

Terrible customer service

Terrible customer service Charged return fee for faulty item First order and chat lines not available so returned and chose faulty option for reason Refuse to refund delivery costsFirst and last order Would have reordered trench coat but will go elsewhere now so sale lost

Appalling after sales customer service

Appalling after sales customer service Item purchased has failed to be delivered Notified pull and bear who asked me to wait while they investigated As per the tracking information they told me to contact them again if it wasn t delivered the following day It wasn t Now they want even longer to contact Royal Mail the courier They have stated they will not be a refund until they have investigated the situation with the carrier There is no one you can speak to directly over the phone It s all done by WhatsApp and when they are through with the conversation they end the chat and threaten that by continuing the chat Will delay the whole process Avoid at all costs This was the first time and the last time I will be using this company

Customer service is non existent

Customer service is non existent I ordered a hoodie that was supposed to be delivered over three weeks ago and still nothing I wouldn t mind if you could speak to an actual person instead of trying to communicate via text with a robot Very poor from such a big brand

Online order arrived with security tags

Online order arrived with security tags on it Eventually got past the phone robot to speak to a manager in Cabot s Circus Bristol who was extremely rude They wanted me to pay to return the item and then reorder and pay postage again In the end a friend took it back to store for me as she was visiting Bristol 100 mile round trip The manager was again rude didn t apologise and then had the cheek to try and sell her a new carrier bag Will never ever buy from them again Shocking customer service I hope the company owners read this review and sort their staffing issues

Terrible service

Terrible service Avoid online shopping as you ve got no chance of returning items unless you go to an actual store which for me is over an hours drive away No customer service just a robot online Iv generated a return which they ve acknowledged and said they re sending me a returns label but absolutely nothing - tried downloading on my account but nothing No replies on any social media platform Iv sent to them Reported to trading standards