Quictents Reviews

AMAZING customer service product

I purchased my tent 3 years ago and needed replacement parts I noticed the tent design has changed but decided to email customer service They responded within 24hrs stating those parts are no longer available BUT if they find any they will send to me FREE of charge 2 days later the parts arrived Who does that Then they followed up to make sure I received the parts AMAZING - thanks Joy you were a JOY to work with

Customer Service at it Best

I recently asked to purchased 6 legs 4 t-connectors and a frame piece that were all badly bent beyond fixing after a severe storm came through in my area This company Quictent US went beyond and above any customer service I have ever dealt with before They responded by sending me the parts free of charge in today business experiences where money is the bottom line I was truly surprised and impressed with this show of satisfying the customer at all cost Professionalism and truly standing behind a great product if ten stars were possible believe me you guys would get it thanks from a valued customer whom is humbled and grateful for these heroic actions Sincerely Anthony Pierce

Missing parts

I ordered a Quictent mini greenhouse this past July but did not open the package until November as I wasn t ready to use the greenhouse Unfortunately the package was missing two of the frame pieces for the roof of the greenhouse I notified the seller shipper and was contacted immediately and given the necessary information in order to submit my claim for the missing parts Joy contacted me from Quictent and guided me through the process and ultimately I received the parts in a very timely matter Joy performed her job perfectly and professionally in order to make it all happen Would recommend Quictent due to my very good experience with them and especially Joy

I purchased a 12ftx12ft gazebo on

I purchased a 12ftx12ft gazebo on Amazon from Quictent The gazebo seems to be fairly sturdy and should hold up well The package was damaged along with one piece I contacted Quictent via email they responded quickly and I received the replacement parts within a couple of days Overall I m very satisfied with my purchase

Party Tent is a Great Investment

We have a 21x29 party tent It is beautiful for parties and holiday celebrations My husband has 14 siblings so our family events are large We get so many compliments about the tent Rain and wind don t stop us from outside parties We even have a regular crew to help us set up and down We use it about 8 times a year And so we have had to replace parts Customer Service is responsive and the warranty is real I love Quictents We have ordered 2 smaller ones and the are just as durable Don t hesitate buy a Quictent Definitely worth the price

service to be proud of

I generally don t post a lot of reviews but when I experience service so excellent the words need to be shared I have had a 13x20 wedding style tent for a year We have used it several times and really love it It is easy to set up looks great and accommodates the large group that we entertain We hosted a Thanksgiving dinner and unfortunately overnight we experienced bad weather and some parts were damaged I contacted Quictents hoping to get the parts My message was returned the next day I made a quick payment and the parts arrived here 3 days early This has been among the best service experiences I ve ever had This company should be proud if their product and their responsiveness Cherry in my opinion went above and beyond and did it in a highly professional manner Thanks you

Noticed a few small holes in cover

Noticed a few small holes in the cover after I set it up and contacted quictent us Heather got back to me ASAP and had a new cover sent out as soon as possible Very good customer service i would buy from them again

Enjoying the outdoors during the mosquito season

The 10 x 10 screen tent was easy to assemble and is keeping the mosquitos away while letting us enjoy the view of our garden and still getting the cooling breeze too it has also done well in the rain It is big enough for 4 people to sit 6ft apart so eventually plan to use it to socialize outdoors with a few friendsI did have trouble when one of the zipper pulls slid off--I put it back on but did not not realize it was on wrong-side out It took awhile to figure out but then it worked fine Just be careful when you unpack the screen sides that the zipper pulls don t come off It does help to have 2 people to assemble it but I was able to disassamble easily by myself

Quictent 10X20 ft Carport

I purchased the Quictent 10X20 ft Upgraded Heavy Duty Carport Car Canopy Party Tent with Reinforced Steel Cables I installed the carport on our side yard to provide a low cost solution to our need for shade from the intense Arizona sunshine This product is well designed and constructed for its price You will not find a better product for the money However after four months of the Arizona sun and very strong wind from thunderstorms the tarp was ripped to shreds I ordered 2 replacement tarps and bungee sets from the manufacturer Quictent s customer service is outstanding They sent the replacement parts right away and were overall very helpful I am still very happy with my purchase I do believe that the location on our side yard is a bit of a wind tunnel which accentuates the problem with the wind I am considering having a canvas tarp custom made out of heavy material to replace the standard tarp