Rab Reviews

Rab® Official Site. High performance outdoor clothing, down jackets, GORE-TEX, s...

3.75
118 reviews
Great Rating
Based on 118 user experiences

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AI Review Summary Based on 118 reviews

Rab receives consistently high praise for product quality, durability, and repair service across numerous reviews. Customers highlight excellent materials, long-lasting performance, and strong technical performance in mountain conditions. Several recurring compliments emphasize reliable waterproofing, warmth, and thoughtful design features. Customer service is frequently described as responsive, helpful, and solution-oriented. Some recurring concerns involve sizing inconsistencies, missing accessories, and occasional quality control issues with zippers or seams.

What customers love
  • Excellent repair service
  • Strong technical performance
  • Responsive customer service
Common concerns
  • Inconsistent sizing
  • Expensive pricing
  • Missing accessories
  • Delivery delays

Last updated 3 months ago

T

Wouldn t recommend the wash service

Wouldn t recommend the wash service Some of the labelling had peeled off and the left arm felt like there was no insulated down left in it I mentioned this to customers services which I must add were very responsive but all they sent me was a video of how to try and puff it up isn t that their job Hasn t worked anyway and wish I had never sent it in
R

Poorly Designed Pack Indifferent Customer Servive

As a Christmas present I was given a Lowe Alpine pack which had a wire frame that was similar to those found on vintage A-frame rucksacks but unlike these it lacked any proper means of supporting the pack away from the lower back This resulted in an extremely uncomfortable carry with the rucksack frame being in direct contact with my back I contacted Rab customer support for suggestions on how to correct the issue add-on waist belt they requested photographs of the pack and said they would pass on the issue to their designers And that was the end of their customer support apart from a how did we do survey in which I retold my story and marked them according but they didn t contact me From this I can only conclude that the company isn t sufficiently concerned to manufacture well-designed equipment and has an indifferent attitude to customer service Likely to purchase again No Likely to recommend to friends and family No
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About Rab

Rab: High-Performance Outdoor Gear for Mountain and Trail

Rab is a UK-based outdoor brand specializing in high-performance clothing, backpacks, and sleeping bags designed for mountain sports, climbing, and the great outdoors. The brand positions itself as a climate-neutral company and a master of insulation, focusing on technical gear for demanding environments.

Product Range

Rab offers a wide range of technical apparel and equipment for outdoor enthusiasts. Their apparel includes insulated jackets, down jackets, synthetic jackets, and GORE-TEX jackets, available for both men and women. They also offer softshell jackets, waterproof jackets, vests, gloves, hats, and base layers. Their product lines are organized by activity, including mountaineering, climbing, hiking, trekking, skiing, and specialist expeditions.

Backpacks and Sleeping Gear

The brand provides a variety of backpacks, including day packs, running vests, hiking packs, climbing packs, and specialized ND (narrow dimension) packs. Rab also offers sleeping bags and mats, including down sleeping bags, three-season and four-season options, and lightweight choices for summer use.

Sustainability and Company Values

Rab is a B Corp certified brand, reflecting its commitment to benefiting people and the planet. The company emphasizes responsibility, material transparency, and environmental stewardship, supported by films and stories that highlight its eco-ethos and partnerships with athletes.

Customer Service and Support

Rab provides services such as repairs, wash and care, spare parts, and a warranty program through its service center. They offer fast, free delivery (excluding wash and repair), and maintain a customer support line for UK-based inquiries. The brand encourages product registration and provides resources such as size guides and counterfeit information.

Rab operates as a climate-neutral company focused on outdoor performance, durability, and responsible production. With a strong presence in mountain and technical sports, the brand continues to support athletes and partners worldwide through its gear and initiatives.