Rab Reviews

Wouldn t recommend the wash service Some of the labelling had peeled off and the left arm felt like there was no insulated down left in it I mentioned this to customers services which I must add were very responsive but all they sent me was a video of how to try and puff it up isn t that their job Hasn t worked anyway and wish I had never sent it in

As a Christmas present I was given a Lowe Alpine pack which had a wire frame that was similar to those found on vintage A-frame rucksacks but unlike these it lacked any proper means of supporting the pack away from the lower back This resulted in an extremely uncomfortable carry with the rucksack frame being in direct contact with my back I contacted Rab customer support for suggestions on how to correct the issue add-on waist belt they requested photographs of the pack and said they would pass on the issue to their designers And that was the end of their customer support apart from a how did we do survey in which I retold my story and marked them according but they didn t contact me From this I can only conclude that the company isn t sufficiently concerned to manufacture well-designed equipment and has an indifferent attitude to customer service Likely to purchase again No Likely to recommend to friends and family No