Rab Reviews

Rab® Official Site. High performance outdoor clothing, down jackets, GORE-TEX, s...

rab.equipment
3.75
118 reviews
Great Rating
Based on 118 user experiences

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Rated 3.75 out of 5 by 118 Happy Customers

50.8%
16.9%
5.1%
10.2%
16.9%
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AI Review Summary Based on 118 reviews

Rab receives consistently high praise for product quality, durability, and repair service across numerous reviews. Customers highlight excellent materials, long-lasting performance, and strong technical performance in mountain conditions. Several recurring compliments emphasize reliable waterproofing, warmth, and thoughtful design features. Customer service is frequently described as responsive, helpful, and solution-oriented. Some recurring concerns involve sizing inconsistencies, missing accessories, and occasional quality control issues with zippers or seams.

What customers love
  • Excellent repair service
  • Strong technical performance
  • Responsive customer service
Common concerns
  • Inconsistent sizing
  • Expensive pricing
  • Missing accessories
  • Delivery delays

Last updated 3 months ago

I

Top customer service

Contacted Rab because the steel ring strengthener on the entry point for the drawstring on my nine year old Rab sleeping bag had pulled loose which would mean down leakage if not fixed quickly Expecting to be told it was well out of warranty and the repair charge would be a significant e g approx half the cost of a new sleeping bag I was told instead that the issue would be treated as a warranty issue with no charge - except for initial postage I returned the bag and the repair was a top job while the turnaround was pretty quick too Top customer service
T

Absolutely fantastic wash and repair service

I ve had my Extreme down jacket for at least 20 years and I m afraid never got round to having it washed I paid for a wash and repair at the start of winter then ended up using it through till spring When I finally sent it I d added several new tears in the fabric The RAB team did an unbelievably great job - it was like receiving back an entirely new jacket There are no traces of the stains and the repairs are all invisible or well hidden It s brilliant to have a working zip again
R

My favorite outdoor brand

Reliably excellent quality products designed for the outdoors but that can worn every day For example my Xenair jacket is great for hiking I take it climbing and it s equally at home when commuting into the office Likewise my trusty Phantom waterproof is so small and light you can take it anywhere plus it s both waterproof and very breathable I also like the environmental ethos of Rab and their support for the outdoors community
C

Outstanding service

Rab service team are amazing My jacket s stuffing had become displaced and the sleeve ripped I thought the Team had decided to send a new jacket replacement when I opened the parcel yesterday An invisible panel replacement thanks Rachel even distribution of filling and back promptly I couldn t be more impressed Thank you all so much
L

Best decision

The problem with owning a Rab coat is you will never wish to wear any coat ever again I m now onto my second microlight coat and continue to utterly adore it It s practical comfortable and so durable The customer services have been amazing It s lightweight but warm and breathable It folds down small so perfect for unpredictable weather I couldn t rate Rab and its quality highly enough You won t regret buying it
A

Fantastic service

Fantastic service on a repair to my Lowe Alpine rucksack Repair was completed and the item returned in 6 days The bonus was it was free as it must have been a warranty repair even though the bag is several years old What a great way to prolong the life of your kit
J

Genuinely amazing repair service

Genuinely amazing repair service My down jacket got shedded by our puppy debated buying a replacement but thought I d see if it was repairable Paid what I thought it would be only to have an email saying they d used a lot less and refunded the difference You d never know the damage was there before such an impressive service - thank you
M

FANDABIDOSY

Making some of the best kit on the market today ESPECIALLY in down filled products Over the past couple of years they have branched out into other sports such as running and cycling The design on the kit and the materials used show an excellence in design production and collaboration Looking to kit out your next adventure RAB are the company for you
A

RAB could not offer a better service

RAB could not offer a better service or value for money Their products are innovative highly efficient really well designed Staff well informed helpful They take on the responsibility for prolonging the useful life of what you ve purchased I wish all companies were like RAB Brilliant company
H

The Best Customer Service

I hate washing these down jackets as they are so heavy when wet I followed the instructions only to have the stitching collapse - I contacted RAB Service and returned it for inspection They offered to replace it and even upgraded it when the original colour was not available Perfect - 5 all the way

About Rab

High-performance clothing, backpacks & sleeping bags for mountain sports, climbing, and the great outdoors. Rab® - a climate neutral company. Masters of Insulation.

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About Rab

Rab: High-Performance Outdoor Gear for Mountain and Trail

Rab is a UK-based outdoor brand specializing in high-performance clothing, backpacks, and sleeping bags designed for mountain sports, climbing, and the great outdoors. The brand positions itself as a climate-neutral company and a master of insulation, focusing on technical gear for demanding environments.

Product Range

Rab offers a wide range of technical apparel and equipment for outdoor enthusiasts. Their apparel includes insulated jackets, down jackets, synthetic jackets, and GORE-TEX jackets, available for both men and women. They also offer softshell jackets, waterproof jackets, vests, gloves, hats, and base layers. Their product lines are organized by activity, including mountaineering, climbing, hiking, trekking, skiing, and specialist expeditions.

Backpacks and Sleeping Gear

The brand provides a variety of backpacks, including day packs, running vests, hiking packs, climbing packs, and specialized ND (narrow dimension) packs. Rab also offers sleeping bags and mats, including down sleeping bags, three-season and four-season options, and lightweight choices for summer use.

Sustainability and Company Values

Rab is a B Corp certified brand, reflecting its commitment to benefiting people and the planet. The company emphasizes responsibility, material transparency, and environmental stewardship, supported by films and stories that highlight its eco-ethos and partnerships with athletes.

Customer Service and Support

Rab provides services such as repairs, wash and care, spare parts, and a warranty program through its service center. They offer fast, free delivery (excluding wash and repair), and maintain a customer support line for UK-based inquiries. The brand encourages product registration and provides resources such as size guides and counterfeit information.

Rab operates as a climate-neutral company focused on outdoor performance, durability, and responsible production. With a strong presence in mountain and technical sports, the brand continues to support athletes and partners worldwide through its gear and initiatives.