Ramrugby Reviews

Acceptable

Despite notification that items had been dispatched together I was forced to call when only half items arrived in 1st package Then told that some items were being sent from diffent supplier and would arrive seperately Delivery was very slow and i had issues with delivery on both occaisions as the courier used by RAM was woeful

1 Catalogue displays ex VAT prices but no small print stating that Annoying when working to a fixed budget 2 Had an email stating all was dispatched only to find that 4 items were missing No communication as to the reason About a week later 2 of the 4 items turn up without any communication - only when I chased up what was going on was I told the final two items are on back order Conclusion - kit seems ok but service is pretty dismal

Website product packaging and speed of dispatch all great My main grumble is with Parcelforce delivery I was notified on the morning of delivery that it would be between 14 00 - 15 00 Then notified at 08 31 that it would be between 10 30 - 11 30 impossible to make Then the text indicated it was being held at a post office for collection about 300 miles away when in fact it was in my local post office

I had to chase to get them to post The courier they used was clueless and rude P

Item arrived on time but had a dent on the back this did not stop it working as it should but when you pay for something you expect it to be in new condition All that said the board is a good size and will be a good asset to coaching

Had to chase for an invoice for VAT reclaim purposes and this was the second time I experienced this - shame really as ordering and delivery were first class

Unfortunately my experience wasn t great Firstly I ordered a rugby top which went through online to then receive a call to say it wasn t available and they would have to order it from amazon that wasn t too much of a problem only when the box arrived and I opened it I d received the wrong item Turns out that when they ordered it to be sent from amazon they d requested the wrong item I contacted them to be told it would be collected by a courier Promised it would be sorted that day and apologised to like he d been unfaithful very polite Unfortunately Sorting it out didn t happen Fast forward 5 days I got bored of waiting and called to query why they couldn t explain as there was nothing recorded that I d even spoken to a Nathan The lady I spoke to did sort it Straight away it was collected the next day and a replacement sent However this time I m still convinced it s the wrong size and there s no way of knowing as there is no size on the shirt I ve relinquished defeat I ll just have to wait til my child gains 2 stone this is just my experience though as a first time purchaser I m sure they are excellent most of the time just the amazon mess up confused matters with the returns a bit probably

Once the order was placed I got an immediate email and update followed by another email to confirm my parcel had been shipped I didn t get any further updates and had to chase on a number of occasions I was left to feel that as it was Amazon dealing with it as it was out of stock your customer service team couldn t keep me updated

Another error in the goods received Whilst it was corrected I ended up wasting three days waiting in for the goods Also what I ordered on line was no longer stocked - therefore I ended paying extra for what was now in stock