Ridecarbo Reviews

Poor customer service from Carbo bikes

I had an extremely poor experience of attempting to by a Carbo bike in 2020 I ordered was promised delivery in 30 days - it actually took over three months to get the bike after a lot of stress no accurate notification of when the bike would arrive hardly any communication about the delays not being able to redirect the delivery as no access to the delivery process the bike disappearing in the delivery process me spending hours on the phone to the delivery company and finding out that the bike had been left insecurely in a non bike shop in the wrong city near a former address Carbo then saying Sorry it ended that way before agreeing after my protests to pay for redirection Finally when the bike arrived it was the wrong one - the non-UK road legal more powerful version Carbo gave me a few options at this stage including trying to encourage me that most EU customers hadn t had issues with illegal bikes and to sign a disclaimer for them not to be responsible if I had any accidents on it Despite a local shop selling the correct one that I ordered I could only get a replacement by waiting another few months so I returned it to the local shop full of new Carbos albeit at a more expensive price I decided to cut my ties at this stage as the whole process had caused me more stress than I had had with any other purchase I was given some discount vouchers along the way to make up for delays etc but these were taken away when my account was shut when I returned the bike even though one of the options was to return the bike and get a voucher not to spend on a new bike but accessories Have since bought an Estarli and the customer service has been amazing in comparison

I ordered carbo x in February 2021

I ordered carbo x in February 2021 It is July and I still have not received the bike They always blame to delay to custom I am afraid I would not receive the bike before the summer ends The post sale service is terrible

Absolutely awful product

Absolutely awful product DO NOT WASTE YOUR MONEY The after sales support is just awful Not had a working bike now for over 8 weeks and still no resolution in sight Buy a Brompton is the answer I have for you They may have their faults like all things but I ve had nothing but support from them when I had an issue on my electric Brompton Sorted in 1 5weeks with constant updates Buying a carbo is like throwing your money in the bin

I only wish it came with an embedded chip to track it so thieves will get caught

Okay here s the thing I love love love this bike I feel like this is a mini-motor-cycle And being 66 yrs old is for sure the best alternative to my Trek Emonda for any hilly areas PROS 1 I have the X It is short enough for a 27 inseam leg if you get the smaller battery An ABSOLUTE must for short-legged people I can only raise the seat slightly however and certainly not to the max 2 The handlebars are fully adjustable to accommodate my shortness Whooo hooo The stretch from seat to handlebars is comfortable and feels as stable as my Emonda for balance 3 This bike is peppy I don t have the throttle accessory Has amazing take-off even without the upgraded battery I m not a very heavy person Larger people might benefit from the upgraded battery And because the small narrower tires have little frictional drag pumped up to just so to balance out the need for cushioning from bumps and because it is so lightweight is very very speedy the carbon frame reduces the bumpiness just like my Emonda and the battery will last and last 4 I am so pumped about this bike I researched and found that this would be the only existing equivalent to my beloved road bike in the electric bike world for agility Every other bike was too heavy I was not in any way disappointed although I feel a bit like I think Danny MacAskill might feel at times instead of the feeling of riding in the Pelaton like I m used to CONS 1 Such good customer service initially until it dropped off completely after they had my money I didn t have any communication back at all about delivery packaging transport or anything to the point that I thought I had been scammed This changed when I wrote to them Must have been a glitch Happy now OVERALL My use for the bike is different now than just group riding I want it in order to reduce my carbon footprint to do my shopping with the handy trap on the back not get soaked and muddy with the fenders attached and get around town easily and beat the traffic And if the battery runs out of power or fails because the whole bike is only approx 30 lbs or - with accessories which is approx 1 2 of other electric bicycle weight I can still ride this baby home You will love this bike if you have the same goals The fold-ability is a bonus for airline travel Keep your box and pack it back up for your flight You must keep your battery separate though as a carry-on Enjoy

CARBO S - my best bike ever

After watching the video review of the CARBO X by an enthusiastic supporter search for carbo model x review I decided I wanted the bike but had lots of questions about it I was able to get in touch with a person using the chat bot that pops up on the ridecarbo site They were able to answer my questions convincing me that the company was real and that they could deliver I had thought I wanted the X but the rep passionately explained that for my use case the S would be more suitable and explained why The interaction with customer support really helped me to make the decision to purchase and I ordered a Model S last week on May 2 The bike was delivered to my door in a small out-of-the-way town in California just two days later on May 4th Putting it together was not particularly difficult although I was a bit confused at times--some of the instructions in the getting started guide could do with a revision The bike came with some mild flaws screws that needed tightening and a missing but non-essential part they are providing a new part which has been sent out by express mail I ve ridden it 30 miles so far having not ridden anything for the last 2 years because I could not handle the hills The bike seems very robust I ve taken it out in the neighborhood with lots of steep hills on the highway and on some easy trails Today I stressed it by going up really steep and long hills and into very strong headwinds in the 20-30 mph range Very long and steep hills seemed to deplete the battery quickly Resting it for a while brought it back from zero bars to two bars In my usual use I don t anticipate riding the worst of those hills very often--that last trip involved intentionally using the least efficient routes On the flat or on light grades I have no trouble riding the bike with the pedal assist turned off Even with assist I feel like I m getting a decent workout The brakes and derailleurs worked flawlessly My Model S did not come with a torque sensor or hydraulic brakes but the mechanical brakes are really responsive and it s hard to imagine the hydraulics being better The bike also came with fenders and a rack The fenders are fine and spaced well away from the wheel unlike bikes I ve had in the past I m really glad the rack came with the bike it s very well built and functional I accepted the bike with default options customer support told me that would be the quickest way to get the bike I am really really happy with this purchase The bike is great I ve also had excellent customer support and I wish the company well I think they ve built an amazing bike

The support and response time is beyond

The support and response time is beyond my expectation I have the bike for a few days and it performs exactly what the specs are

I have a Carbo S

I have a Carbo S I love it Recently I needed a spare part and got great service The issue was promptly resolved and the spare part required was ordered I use the Carbo as a means of commuting to avoid the traffic It is an excellent e bike and I love the fact that I can easily lift it and put it in the car without folding

This is the bike I dreamed about as a

This is the bike I dreamed about as a kid A bicycle that looked like a bicycle but had a motor CARBO has done a spot on job designing the perfect bike for bike riders On top of that they did an even better job with a support platform where you can get parts installation videos and the best customer support I really can t stress how good the customer support is I crowd funded my bike it arrived in 2018ish and because of family life and Covid I didn t assemble it till this year June 2022 The packing was so good the bike was pristine I contacted customer support with some questions and even though the bike is out of warranty I get treated with outstanding support For info I have a Model X 350watt motor with 10 amp battery I use it to commute to work 7 mi one way with a steep 2 mi down hill I can use throttle only at max speed round trip and have 15-20 battery left The hill really kills the battery It s not the fastest bike or the longest range bike but it s easily the lightest coolest ebike that you can ride All my friends can t believe it s an ebike Thanks so much CARBO for allowing this 54 yr old dude ride more often