Riverside-kitchens Reviews

Appalling service from Riverside after

Appalling service from Riverside after our kitchen was sold to us several years ago The workmanship was shoddy they didn t turn up on time and was messy There was items missing which I was constantly chasing daily Didn t leave a review at the time but I ve since had issues with the veneer of the doors ripping and peeling The kitchen was fitted almost 7 years ago and I wasn t happy then but had been so stressed out with the process I just wanted to forget about it after going through a full house refurb Several doors had started to rip and peel over the last couple of years but it has gotten that bad that I had started to make contact with Riverside back in September 2020 to see if they could help look into replacing the damaged doors I think I ve spoken to everyone in the business from the Warrington and Northwich branches to see if they could advise or contact the supplier to replace the doors if possible Simple request really I understand that there would be a possibility that the doors might not be produced anymore but I wanted to find that out first before looking at other potentially costly solutions I ve sent photos drawings of the ordinal plan the door names too but weekly I have been fobbed off I m not one to leave bad reviews but my patience has ran out I was hoping that Riverside might have sorted their customer service out since we had our kitchen fitted but sadly not

Utter Time Wasters

Don t Easter your time with this company promise after promise never returning calls excuse after excuse

Threatened to be dragged out

After purchasing some units for an extension that was built they sent the incorrect doors After nearly two months of promises that I would get a resolution or even a call back I recieved neither I spoke to Mark in Warrington and told him I would come to the showroom and perhaps then I could get some resolution to my issue I was told that I would be dragged out if I arrived As a customer who has the incorrect doors which is Riversides fault who has not had a single call back and has wiated for over two months I feel entitled to be frustrated The considered repsonse from Riverside is to threaten you with physical violence If you buy from them and everything goes well you re lucky God fobid something goes wrong because you ll get little or no follow up or remediation and if you re really angry you re likely to get threatened I do not reccomend that you use this company unless you feel lucky

Riverside fitted my kitchen and my

Riverside fitted my kitchen and my granddaughters weeks apart It was only after a few weeks we realised units wasnt finished properly units hadn t been sealed Kick boards left loose Plug left live and covered up Wouldn t give them any business They are a waste of time Stay clear

Don t go there

My wife was recommended Northwich Kitchens by a lady she cleans for in a flat in Winnington So we rang them and John promptly came round Measured up and gave us a price Tony from the company came round a week later to confirm measurments e t c He said some measurments were wrong and John thought we were using our old oven and microwave into our new kitchen How stupid was that When the plasterer came he was very arragant as he thought he was only going to skim the kitchen and not the dining area also The electrician Aggy was fantastic also the plumber and the fitter Rob was outstanding and the Granite people were faultless The fault with the company lies with the people in charge John and Tony who dont communicate with each other when we had to ring and visit the showroom on numerous occasions to finish the job properly by boxing in some pipework which should have been done by the plasterer We are still waiting for someone to put an air vent in one of the kickboards for the hob Overall we would recommend anyone looking for a new kitchen to shop around first and read reviews

Poor quality units kitchen fitting absolutely awful

Our experience with Riverside Kitchens was a nightmare from start to finish The design looked great However in reality the products are very poor quality the fitting absolutely awful and the customer service dreadful They lie constantly - make promises and don t deliver We have a very expensive kitchen that we will need to replace The fitting is just awful - the units aren t lined up properly the doors aren t fitted correctly the cuts are poor - an absolutely amateur job The only positive is the Granite that was supplied by Prestige Granite Don t waste your time money and energy on this company

Avoid this company

Mark will give you the Supermarket price plus 200 for a couple of meals Sales pitch That is included in your price Tony will measure up then let you down on agreed dates Wrong appliances will be deliveredbut everybody will blame each other Phone calls are never answered John will promise to come and snag your kitchen but that never happens They lie at the drop of a hat There is an old saying Buyer beware If heartache is what you are after this is the place for you

Avoid at all costs

Avoid at all costs Spend your hard-earned money elsewhere Poor quality materials extremely bad installation and zero appliance supplied even though purchased as part of the deal Had to call and pay for a professional kitchen supplier and installer to rectify all the issues left by these people Kick boards loose bad water leak under the kitchen sink need I go on