Roughguides Reviews

FANTASTIC SERVICE

We had an excellent experience with Rough Guides The absolute peace of mind to know there was someone at your fingertips 24-7 to help with any issues was fantastic Our local contact even assisted us in navigating the system when I had to see a Dr Every place we flew to there was an English speaking driver to meet us at the airport get us to our hotel and to our excursions We will definitely use Rough Guides again I would give them more than 5 stars if I could

The vacation was exceptional and all

The vacation was exceptional and all the Rough Guide commitments were met exactly as promised from airport pickup to airport drop off Our week s guide Nam was phenomenal He was knowledgeable patient accessible accommodating well organized and a pleasure to be around I would highly recommend him to anyone The Hanoi hotel La Belle Vie was excellent Ha Giang lodging was quickly remedied once we learned that Home Stay doesn t mean what we thought it meant The Ha Long Bay cruise was perfect with excellent quarters and attentive staff All in all the trip was all that we had hoped it to be Frank

Absolutely loved it

Absolutely loved it the service was seamless from the first pickup from the airport to the return drop-off The local guides were excellent knowledgeable and very accommodating to our wishes The itinerary which Ahmed made for us was was just what we asked for and covered everything and more I cant recommend enough and would definitely use again What an experience thank you so much

We used Rough Guides to plan a week in Costa Rica

We used Rough Guides to plan a week long trip to Costa Rica They put us in touch with local guides at Camino Travel and from there we were able to plan an eventful itinerary Communication was easy and seamless We had no issues while in Costa Rica My experience with Rough Guides went above my expectations and have already recommended them to several friends and family members for their next vacations

A 49-Day Trip to Peru

My husband and I 80 and 79 just returned from a 47-day trip to Peru What a great experience Lima Ballesta Islands Ica Huacachina Arequipa Colca Canyon and condors Puno train to Cusco Machu Pichu and the Sacred Valley and finally an Amazon cruise Rough Guides planned the entire trip Tamer who is their local travel expert for Peru listened carefully to what we wanted created a plan for us modified it as we re-thought things and then booked all the lodging internal transfers and a few tours The boutique hotels were wonderful For the most part the transfers from place to place went smoothly Everyone was attentive to our needs However connecting up with our guides in Aguas Calientes we found the hotel on our own and at Machu Pichu was difficult largely a result of holiday crowds If we were doing it again we would have arranged to spend more time in Machu Pichu perhaps even staying at the Park for 1 or 2 nights The 7-night Amazon cruise on La Perla was spectacular The lodging food naturalist guides crew wildlife viewing were amazing A nice way to end the trip Highly recommend Thank you Tamer

Morocco Tour June 2022

We stumbled across Rough Guide while searching for a company that can organize a private tour in Morocco with a short notice And we found a Gam They worked with us on our expectations interest hotel level and recommended activities and experiences and it all went without a hitch Yana Jana Hassan our driver and the local guides made this trip unforgettable We are already looking to organize our next trip with them

The agents are very helpful and patient and willing to adjust the itinerary even up to almost the last day before traveling

The agent Liz was very flexible and thorough when adjusting the itinerary I found the entire trip very worthwhile The accommodations even thou very basic at times were very good plus many were outstanding I especially appreciated the least-developed islands like Flores and Jamba Bali even thou it has some very enjoyable sites is overrated

Really well planned trip to Costa Rica

We booked a trip to Costa Rica with Rough Guide - what a fantastic holiday they got it just right beautiful hotels great trips excellent and friendly and knowledgeable drivers There was a lovely pace to the holiday with plenty to do but also time to chill and reflect Highly recommended

The perfect experience

We really had the best possible experience with our local guide Tamer in Ecuador He put together a brilliant programme taking account of all our specialised wishes checking in every few days in the run-up to and every day during our holiday to make sure thing we re going smoothly He helped make changes on the spot found the perfect local guides and drivers for us who were all brilliant too and was fun and very professional to work with He was absolutely invaluable to us and became more like a friend than an agent I can highly recommend working with both him and Rough Guides