Ruzeshoes Reviews

Never refunded me for a return with

Never refunded me for a return with proof of delivery and stopped responding to my emails

SCAMMERS Don t deal with them

I ordered shoes from them internationally They sent the shoes and they were counterfeit I told Ruze the product did not fit the description i e authentic and they said if I paid to send them back they would refund me The return shipping was equal to the cost of the shoe so it made no sense to send them back they might have not even refunded my money I just ended up 60 down with cheap shoes not worth wearing Total SCAMMERS

Crooks

I bought shoes with one-day shipping They sent me the wrong item They promised me a refund and 20 off my next purchase I shipped it back two weeks ago they received it one week ago and have kept my money It doesn t matter to me that they kept the 20 off coupon because I never intend to do business with these crooks again They are telling PayPal that they didn t receive the item Tracking info clearly proves that they did Now I have no money or shoes for Christmas Go with a reliable site These guys are time-wasting scammers

Super disappointing

HelloI bought a diesel shoe less than two months order number 75294 The zipper holder in the right shoe broke easily when I zipped it photo attached I m buying diesel shoes for years and they are very high quality and never been damaged so fast It s super disappointing Please suggest a solution Ruze shoes customer support response We are really sorry for your experience with our company and understand your frustration Unfortunately we are not able to support for your order as the time limit exceeds and for the following reasons - You have 30 days after receiving your shoes to ship them back to us - You may return your shoes for a full refund provided the shoes are unworn and still contain all of the original packaging Thank you for your understanding Thank you

The keep cancelling my orders

The keep cancelling my orders and when I reach out to their customer service I get some random generated message about Items being out of stock but the item is still listed after days Its already bad that you dont have any real customer service but having one thats lying to customers is worse

Poor experience bring your elsewhere

Poor experience Their customer service agent Kevin IIRC was extremely rude and unhelpful They ve messed up delivery twice already and have had me waiting for a month to receive two items I was supposed to get within a week They ve had my money during this whole time by the way If you face any issues they never reply to their 888 number but they called back from 909-259-5381 I recommend you bring your money elsewhere Amazon matched their price but I decided to go with Ruze given they re a smaller business never again

Great company but no 2 day shipping

Ruze Shoes is a great company Great prices and products But not sure why they use Shoprunner I ve ordered multiple things using ShopRunner and have never received my product in 2 days Latest order on Wed 10 10 expected delivery on Monday 10 16 Order 92449

Excellent service

Excellent service Great items at great prices Guenine brand shoes Fast international delivery