Scottishfuels Reviews

Domestic Fuel Supplier in Scotland - Scottish Fuels

scottishfuels.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
L

Fuel was due to arrive 20 12

Fuel was due to arrive 20 12 after phoning was told 22 12 after phoning again 23 12 or 28 12 finally delivered 29 12 We were asked if we were dry we told them that we were this was 16 12 we were also told we would be prioritised as I am an old age pensioner and my wife was unwell So a cold house for Christmas To add insult to injury had to endure repeated phone recordings of how wonderful the company was each time I phoned up On the plus side this was our first bad experience
M

Delivery didn t arrive when promised

Oil was ordered but didn t arrive on the agreed day with no communication Telephoned to see when it was coming only to be told it would be a further 4 days - office staff didnt seem to care less We have an 80 year old in the house and although we hadn t run out the tank was very low he was very reluctant to use the heating in case he did Very happy to take over 1500 when ordering not so good at fulfilling promises However the driver was very good and friendly
J

Ordered oil tanker turned up gave the

Ordered oil tanker turned up gave the driver access to my locked garage to be told I didn t need any oil as my tank was full I thanked the driver for being so honest To my shock I have now found out they charged me for 500 litres They sent a so called proof of delivery supposedly the drivers odd signature which was a squiggle and told the delivery was unattended Completely untrue as my garage is padlocked Still trying to get my money back and seeking legal advice
G

complaints procedure non existent

I had issues with your service two complaints were made and on both occassions i was advised that the complaint had been sorted out and was i satisfied with the outcome on both occasions i explained that i had not been contacted and what steps had been taken to resolve the issues i received no reply so as far as i am concerned my two complaints have not been resolved or even dealt with its a complete shambles i was promised phone calls but received non
C

Order took more than two weeks to be

Order took more than two weeks to be delivered meaning that we ran out of oil So I had to purchase 5 20 Litre drums at additional cost and hassle then bleed my system I had phoned to ask the status of my order after five working days and explained I was low on oil but was just told that there was a large backlog and I would have to wait my turn
I

Very poor communication

Very poor communication repeatedly advising that fuel due to be delivered and then it doesn t turn up Excuses excuses driver out of hours no fuel in depot etc etc Some of those on the end of the phone require retraining in their customer care Took a month from order to delivery Be honest and up front don t keep wasting peoples time
M

Let down again - told was not down for delivery after confirmation of delivery

After placing order for home delivery called a week later to confirm delivery and guaranteed by representative it will be with me on the Friday I called Wednesday 4pm Friday and no delivery so called depot to be told it was not down to be delivered and I would not get it until the following Tuesday - I had no fuel by this point and the temperature was down to -9 this was the second time this company let me down - I will not use them again
B

Didn t turn up on the day they said

Didn t turn up on the day they said they were coming after me staying in so I phone annoyed first they said they didn t have my or then said it would be the following week wel that came and went no explanation didn t contact me even though I had requested this and they had my mob no when I called again they were shut followed it on line only to find out it would be a week later so not happy at all will now look at other options
M

Hugely Inflated Prices quoted to loyal customers Communication non existent

Oil delivered 8 days late I can accept the weather conditions were not perfect but the problem lies with communication None whatsoever I phoned 9 times and still was unable to get a delivery date What s more promises of a call back never materialized In addition fist quotes for prices are always hugely inflated this is no way to treat a customer of 25 years
M

I get fuel twice a year

I get fuel twice a year first week of January and July When the fuel prices came down I recently took 808ltr which supposedly filled my 2000lt tank and a month or so later an unscheduled delivery of 700lt was delivered How does that work Normally I m contacted on my mobile and advised of an incoming delivery Please ensure that this is adhered to in future

About Scottishfuels

Scottish Fuels have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Visit our website for more information.

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