Scottishfuels Reviews

Domestic Fuel Supplier in Scotland - Scottish Fuels

scottishfuels.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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R

Reliability outweighs price

Not for the first time Certas outsourced to Brogan Fuels who didn t meet their target delivery date twice October 2022 and January 2023 They misunderstood the need for a small tanker the first time the second time the small tanker was in for repairs I think I ll go for a reliable oil delivery next time particularly during cold spells
L

Waited too long

I waited one month for my delivery I realise I live on an island but 3 times my delivery was cancelled
M

Certas delivery period is too long

Even a few years ago delivery was made in 2-3 days which meant that one could judge when to order This has gradually extended and this time we were told within 10 days but that tuned into14 days when we began worrying the oil would run out and consulted the system The delivery period must be brought down if Certas is to be considered a help rather than a hindrance to managing one s oil Telling me that we have been marked down as needing a small tanker this after 25 years as a customer having all sorts of lorries arrive and they are short of small tankers is simply not good enough In the end a regular tanker made the delivery after we phoned to complain Certas - must do better
S

I had to wait 5 days for my fuel

I had to wait 5 days for my fuel it was very stressful as I had hardly any fuel left in my tank I run my hair beauty business from home and need constant hot water I have never had to wait as long as 5 days before usually my fuel gets delivered the next working day or the day after
I

Fuel OK accounting a shambles

Their drivers and fuel are fine but their direct debit planned delivery system is a shambles It used to roll on continually with tweaks as required now they insists that you have to have a balance of precisely zero on one particular day each year If you get a delivery immediately before that day they will if necessary extract a large payment from your bank account and whack up the monthly payment If you get a delivery the day after they return anything in your account and cut the monthly payment to an implausibly low level Either way it s absolutely useless for spreading payments across the year I m about to cancel my account with them - after 24 years - and give Boilerjuice a try instead
C

Lack of promised communication

I was told I would be emailed the day before delivery I wasn t Therefore I couldn t be certain the fuel pump was not working until well after delivery which is necessary for impurities to settle out You should know this
C

Slow delivery with extra delays

Given delivery time frame spanning 2 weeks then delivery wasn t until 3 days after this Concerns were dismissed as time frame is not guaranteed Good weather no major roadworks so no excuse for the extra delay Recommend ordering 1 month before you actually need fuel to reduce stress caused by this company s delays I remember the days when they apologised if they wouldn t be able to deliver within the same week Their standards have definitely fallen Last 12 months have generated nothing but issues dealing with this company They just don t care about their customers
S

Tillmouth

We ordered fuel for 2 properties on the same estate left instructions to call me half an hour before delivery I received a text saying delivery is 4 miles away I raced my way there and then had to wait 25 minutes for the lorry to arrive The lorry also only had fuel for one of the properties the fuel for the other property was on a different lorry which wasted a lot of my time as I had to go back again for the second delivery Please can all future orders made together be on the same lorry when they are on the same estate
C

oil delivery delays

after ordering oil and waiting in all day for a delivery no communication at all until 14 30 I called only to find that the delivery would not happen and no delivery date could be given at that time I was then informed that I would receive a call back to inform me of delivery date again no communication
M

It took 17 days for my order to be

It took 17 days for my order to be delivered and I had to chase it by phone calls and e-mails The text alerts didn t work and if I hadn t kept ringing to chase the delivery I don t think I would have received it before the beginning of January The last 4 occasions I ve ordered oil it s taken over 10 days to deliver

About Scottishfuels

Scottish Fuels have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Visit our website for more information.

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