Sheplers Reviews

I ordered three items

I ordered three items A white Western shirt 24 99And two pairs of jeans 39 99 When I received the items the shirt had 19 99 on the price tag and each of the jeans had 25 99 on the price tags When I called to tell them the response was we send items from our store and no we don t price guarantee I will never buy from them again

Ordered a Stetson

Ordered a Stetson it never arrived Emailed Sheplers -- no response Emailed again -- no response Emailed them that we re in a PO Box maybe they can t ship UPS to a po box -- no response Called the company -- no answer on the phone Rang 39 times then I hung up Called again and on the third try someone answered I explained no merchandise the young man said It s delivered I said it s been 2 weeks since you claim it was delivered and I don t have it The guy was literally laughing at me I hung up I called again a few days later and a lady answered She said Just a moment and came back saying We re-shipped it I went to the post office and -- 2 1 2 weeks after the date they said it was delivered -- I had my Stetson I vowed never to use them again and I was a customer of 20 years Sheplers is no longer recommended

Great items awful customer experience

Great selection of US workwear brands and quality clothing that is tricky to get hold of in the UK Prices are reasonable considering quality and postage but the customer service is absolutely abysmal I ve only placed 3 orders with them and every single item has come with an issue - a pain for sure but what makes it terrible is that they do not bother contacting you to inform you of these issues at all There was an error with the first order after a missing product code and the order was cancelled despite taking payment The second was being sourced from a store and couldn t be acquired for 2 month s My current order was also wrongly listed as available and is now on backorder They have absolutely no system in place to notify the customer if any issues arise You have to chase up customer service for your answers I even specifically contacted them after my recent order to ask I be contacted if there are any issues and lo-and-behold I was left in the dark for a week before contacting them myself to find they don t have my item to send The CS reps are often poorly informed and unapologetically uninterested in helping solve issues or assure you that they will remedy the situation just relay to you the basic order status information and say their goodbyes I haven t been able to find any alternatives but when I do I definitely won t bother shopping with Sheplers again

Terrible trench coat

Terrible trench coat Sewing inside is a mess Looks and feels like a drop cloth Very disappointed Never again My family and friends will be warned

THIS COMPANY SUCKS

THIS COMPANY SUCKS DO NOT I SAY DO NOT BUY ANYTHING FROM THIS COMPANY I SPENT 217 000 AND GOT NOTHING NO E-MAIL REPLY NOT ONE PIECE OF MY ORDER WAS DELIVERED BE VERY CAREFUL WITH PAY-PAL TOO BAD REVIEWS ON THE INTERNET

Just awful I ve been emailing their

Just awful I ve been emailing their customer service since June 2022 it s now Sep 29th and no reply Shockingly bad service

Ordered a pair of boots and when they

Ordered a pair of boots and when they arrived they had already been worn Returned them for a replacement The supervisor was ugly on the phone and said they would send out a replacement They resent the already worn boots the pair I returned Ridiculous Sent used boots when returned they were grumpy about it then they resent the used boots Don t purchase anything from these people

Avoid this website and any associated with it

Avoid Sheplers com like the plague and not just any plague a plague that scorches your skin causes your hair to fall out and your brain to melt Yes I kid you not it really is that bad Do not order from them unless you like writing back and forth via email for days to rude customer service reps because you re order which stated it would ship next business day has still not shipped over a week later Prepare for false tracking numbers lame excuses pointing fingers basically calling you ignorant waiting weeks on your order to arrive and not being able to return it without paying return shipping and a restocking fee The first year I ordered from them I ordered show wear for my daughter for our fair it was delayed 3 weeks and arrived after our fair not due to a postal delay due to a shipping delay I offered grace and gave them a second chance this year and I m in the exact same situation It will again arrive after our fair Lesson learned I ve been told it shipped on the 1st and the 5th and they have provided multiple tracking numbers that are invalid I called the shipping company and they said the items have never been dropped off and that the labels were just created I would highly recommend staying away from Sheplers com and any website associated to them

customer service was absolutely rude

customer service was absolutely rude about my order I needed a refund due to the fact on the website the hat was 40 00 turns out it s 87 99 the lady while on the phone with customer service deserves to be fired