Shiprocket Reviews

Worst serive on the palnet they will give Ticket for every problem it s not ship rocket it s SHITROCKET No proper reply Dear Shiprocket we have an account with you for past one year And we are happy to say we are highly irritateed with your customer serivce and internal chat option Am awaiting reposnse from executive on you internal chat for then 1 5 hrs they are replying once in every 30 mins and why the hell two three executives are handling same chat and asking the same thing over and over again this is not first time I don t mind what you guys think about me Your customer service support is really pathetic and a waste of time None of your executives replied on time in your useless internal chat for more than 2-3 hrs and my call never was attended Even if they attained as ask us to send mail if they can t give a solution then why are you having a customer service team Giving a ticket for everything single thing is not really helping without any immediate solution I have expressed this on your app review in google also Your chat executive takes 2-3 hours to reply by the time I can do something useful They reply when I am away and immediately close the chat saying I am not giving any response to them Now tell me you think am I sitting here to simply stare at your chat box and wait for your executive reply for hours What solution are you going to give for this Their customer service executive is asking to elobrate the problem in mail I don t know what worst explantion they need more then this Ship rockets works when it s fine if there is any problem there is no way you can contact them send mail they will give useless ticket number with executive who don t know how to provide solution

They should work hard to improve their features on web-app also need to improvise their COD Customer Support

I have been using shiprocket from around 9 months It has been good till now but it looks like it is going through existential crisis As fake weight discripancies were not enough for which a small business had to spend time justifying our package details now delivery is also an issue Our CoD shipment was to deliver on 7th Oct and lying at destination hub from 4th Oct but not moving from there Even after escalation situation has been the same They claim that they have many courier services but only services which have been reliable till now are FedEx and Amazon but these days most of the times these courier companies do not show in the list when we try to book the shipments Rest of the companies are like good on papers In last two weeks we cancelled my shipment three times as no reliable service was available Hope Shiprocket will come back to its original shape soon or it will loose business big time

Shiprocket is fine and works well till the time you hit a problem And in logistics in India that will be really quickly Support teams at Shiprocket know absolutely nothing and are simply trained to say that everything is in progress everything possible is being done and they will help you The startup is possibly a unicorn now So possibly they don t care or are still building on this and it is low on agenda We have been shipping with them since a year now and the support hasn t grown a tad bit But the options are pretty limited We have experimented with a few others and have come back to Shiprocket again Not because Shiprocket is the best but because they are all comparable Why not simply work with whom we know If you haven t started shipping yet try others Don t stick here Nothing worthy awaits you

Irrespectable staff i am not happy to getting parcel from shiprocket they could not handled soft i order incubator from vijaywada to Anantapur it damged little bit i hope the parcels handle with care thank you

my order has not dilevered yet and when i try to contact seller they said that it has shipped on that day when i puchased today it has been 22nd day plz help yaar it s show that it is in gujarat but not delivered to my place

I am unhappy with the service because if anything unusual happens responsibility is on the seller For example if RTO is not delivered the seller is supposed to report within x number of working days If a shipment is not cancelled the seller needs to keep a track of this and raise tickets However customer support is good but the tracking and making sure that shipments are delivered on time or processed correctly has to be done by the seller This adds additional responsibility for small business owners

Ndr rto and weight reconciltion section is very poor it needs to be improved I suffered huge losses but their support service ready to help but it becomes so hectic to raise ticket of every wrong mentioned product and supplier has to struggle a lot to fight for the refund

Make their own promotion by using our custmer details without informing us which I hate it and second thing response is too slow over a call and there monthly evaluation of order on their basis plan suggestion and allotment is worst part and weight discrepancy is too much I lost Rs 24000 Due to false weight decrepancy Over all doing good

My pick up has arranged on 09 09 2021 Neither delivery boy come on my door nor call me and cancelled my pick up three times without give me any information and mentioned false reason on tracking details that Pickup Cancelled By Customer On Attempt Even there is no network issue this is so bad this time otherwise no complaints