


Based on authentic user experiences
Amy E Robertson
6727 reviews
N/A
1 year ago
I ordered a pair of shoes for my daughter - while I returned them it was all smooth
I ordered a pair of shoes for my daughter for Christmas and did not get any email receipt when I placed the order I then Googled the company and was horrified to read all the terrible reviews here and elsewhere and seriously worried I called the customer service number however and they immediately sent the email receipt Gave the shoes to my daughter - turned out they were the wrong size not the fault of shoes com - my daughter had told me the wrong size We went to a store to try on sizes and ended up buying the shoes from a store instead I was worried about making the return to shoes com based on the reviews but decided to try I took a bunch of pictures of the shoes to have proof that they had never been worn and had the tags packed them into the shoe box and put that inside of a shipping box and returned with the prepaid label Once the shoes were back at shoes com I knew from the UPS tracking code I didn t get any notification so after a few days I called customer service again They were very pleasant and explained that it takes 3-5 business days for returns to be processed Indeed in 5 business days from when the returned shoes had arrived I had my money credited back to my credit card The return policy clearly states that you can do an exchange for free but a straight return you are charged the shipping fee That seems fair enough to me since the shoes are so cheap and ship TO you for free I was very relieved that everything actually turned out to be hassle free and customer service was pleasant and helpful both times I had to call I would order from here again
Sammantha Carbajal
6727 reviews
N/A
1 year ago
great experience despite bad reviews
My husband ordered my running shoes off this site after finding an amazing deal After he placed the order and the money was immediately debited from our account he still hadn t received a confirmation email so began to research the site Right away we started freaking out after reading all the horrible reviews We made a call the bank and try to cancel the transaction as it was after hours for the company and we couldn t get through Our bank wasn t able to cancel but told us that if we were unable to cancel the order with the company or any other problems with the transaction they would be able to open a dispute for us and get our money back The next day my husband was able to get a hold of the company and they sent a confirmation email right away Still we had all the reviews we read in the back of our minds and still weren t too sure how this would turn out for us but did take a gamble as we did read SOME good reviews The shoes shipped within a day or 2 of placing the order I ve read other reviews that said the shoes they received were Chinese knock-offs so I made sure to look up detailed photos of the shoe we ordered to compare when my order arrived and my order actually shipped from Louisville KY so that also calmed our nerves The shoes arrived in the original Saucony box and looked brand new They are NOT knock offs Aside from the anxiety from the bad reviews we read about the site company we had a VERY GOOD experience We felt it was necessary to write this review due to so many bad reviews that we did want to let other potential buyers know that the site is not all bad
Ray Ellis
6727 reviews
N/A
1 year ago
Bought 4 pairs of shoes PERFECT 100
Bought 4 pairs of shoes all perfect and very fast delivery and well packaged Thank you all
Dana Nolan
6727 reviews
N/A
1 year ago
Great service free s h many options
I ve had great experiences purchasing with Shoes com I m actually shopping on there right now Shipping is free to you with no minimum purchase The return policy is reasonable exchanges are free and returns are too minus a 7 restocking fee-or shipping you can look at it that way You also have 60 days to do it I ve done one successful exchange I bought a pair I didn t love but kept since they were so cheap I can resell if I never wear them The search and filter systems could be better considering how many THOUSANDS of shoes are available But that s a good thing right The listing for Old Skool Vans is pretty clear with sizing by including a size guide and giving the women s and men s conversion for each size I know this because I ve managed to get my correct size They offer a rewards system and you can rack up 5 rewards with every 2-3 purchases Add in sales and occasional coupons and Shoes com has a lot to offer I ve chatted with customer service in a pleasant way and am always finding brands I like There s a wide variety and they re quality too which is important to me I m looking at the Vionic Shawna as my next purchase
Rosemary Bush
6727 reviews
N/A
1 year ago
I purchased Sketchers light sneakers
I purchased Sketchers light sneakers Thney offer more stability than another other shoe I own Wonderful price
ellie
6727 reviews
N/A
1 year ago
Just fine
Used this websites because it has a high cash back percentage on ebates - lol Had no problems at all shipping is a little slow but free so I don t mind
RoselindNyman
6727 reviews
N/A
1 year ago
I order my earth sandals on Sun
I order my earth sandals on Sun 06 09 2019 and they arrive today Tues 06 11 2019 I wearing them to work they feel soooooo damn comfy Also I have wide feet Happy customer
MARK NEVIUS
6727 reviews
N/A
1 year ago
Holy crap
Holy crap This company is freaking GREAT I read the reviews but decided to go ahead and buy They arrived in 3 days and just what I ordered Great job Shoes com I bought New Balance 813 sneakers
Sasha
6727 reviews
N/A
1 year ago
GREAT ONLINE SITE
i don t usually write reviews but after I ve purchased couple of times from shoes com without no issues regards of size nor price plus i see too many negative reviews i gotta say this site is completely legit because i did some research and i know shoes come is owned by Walmart after buying from IAC IN 2017 Therefore i don t know why there are too many negative reviews perhaps customer service is no good but usually first of all because you either don t know your true size or your taste changes when you receive the order i don t know Plus it is still an online website so it wouldn t be as perfect as in store anyway Please kindly you all should take it easy
Cathy Stone
6727 reviews
N/A
1 year ago
Grateful God Bless you
Grateful for top quality service and product I waited til the week before Christmas to place my order yet it arrived promptly They did not fit my neice called was courtiously assisted by Havier emailed a return label for free pre-paid return shipping Havier informed me to print directly from a computer no other device for the most effecient results no glitches Have in the past will continue to order from SHOES COM May God richly bless and prosper these honest well-intentioned servants who deal with a hustle-hurry me-me-me -focused public