Shopplay Reviews

It had obviously been opened It also had a dirty mark on the bag

Shipping could be quicker apart from that great

Paid for a two day delivery but it arrived after three

I emailed them instructions for the delivery company and they completely ignored it They never bothered to reply and the information was never passed on

I liked they had what I wanted at a great price and it was delivered in the timeframe I d asked for I was apprehensive about using them after reading some reviews but gave them a chance They got my order right a personal win for me however what they could do better with is on the communication front My mother ordered the exact same item and they cancelled the order without explanation They rarely respond on the web chat or web form you send them and sometimes tone of voice and putting someone at ease about their order if they can might be the order of the day They would benefit from having a phone number for people to call and speak to a human as some things can be tricky to explain especially if you re typing them It seems this company has no human touch to it which makes contact frustrating and is very poor customer service If they want business because admittedly I d never heard of them until a Google search then putting more effort in to customer service would make a huge difference and they would get recommended more and maybe this could lead to a better push on Google not sure how their algorithms work Anyhoo my mum still waits for a reason for the order being cancelled and it s already been over a week

Ordered a Nintendo switch game for my daughter on the Monday Received a despatch notification and tracking the same day however from the go the tracking did not work on the website and at the post office was told it was a fake number I contacted the company on the Wednesday and did receive a quick response and said they would send another which they did I received this on the Friday The 3 stars is due to the fact that I don t really think the 1st one was posted at all what with the fake tracking number Usually if an item is delayed in the post the company would say to wait a while which I would have been willing to do but the fact that they sent another right away rang alarm bells for me IN RESPONSE TO SHOPLAY S REPLY BELOW The original tracking still does not work months later As someone who uses Royal Mail daily I am fully aware that this is the message you recieve if they have not received the shipment from yourselves for them to process through their system So not false information at all Anyone can do this by providing an unused tracking number

Shopplay was a great price and very fast delivery but the karcher was faulty and karcher have been very quick to sort the problem Shopplay would of got 5 stars but I have told them about my problem and I have had no reply at all from themShame

Tried to place an order using my credit card and i explicitly said No to a Paypal account The checkout asked for confirmation that i did not want a Paypal account and that I must accept the Terms and Conditions of Paypal even though i m paying on my credit card At that point i didn t feel comfortable with the process and cancelled the order I tried contacting them on their advertised number and it s dead So contacted via the form and got a reply Was eventually able to place an order The purchasing process could be improved and the landline number could be fixed

I ordered a replacement Nespresso machine from Shopplay 20 04 23 having never heard of the company previously Their price was competitive and delivery quick however I had a major concern about the way the machine was packaged The product came in an inside out Amazon box with someone s residential address clearly shown Im not sure what the explanation for that is but I will be avoiding in the future

Competitive prices but doesn t respond to delivery complaints