Simpleswap Reviews

Trustpilot

Crypto simpleswap.io
3.59
135 reviews
Great Rating
Based on 135 user experiences

Rated 3.59 out of 5 by 135 Happy Customers

43.7%
14.8%
14.1%
11.9%
14.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 134 reviews

SimpleSwap receives largely positive feedback for fast, convenient swaps and helpful, responsive customer support that reliably resolves issues. Some users report slow processing, technical glitches, and occasionally poor outcomes when swaps fail or rates change. Negative experiences are typically resolved quickly when users contact support. The platform is praised for ease of use, wide currency support, and problem resolution, though a few reviews describe prolonged delays or lost funds.

What customers love
  • Fast customer support
  • Helpful support team
  • Easy to use
  • Reliable swaps
  • Quick resolution
Common concerns
  • Slow processing
  • Technical issues
  • Poor rates
  • Delayed refunds
  • Failed transactions

Last updated 2 weeks ago

W

When I was concerned over my deposit

Thanks for the quick reply and assistance Happy Holidays and Merry Christmas
K

Quick response to e-mail

When I was concerned over my deposit not showing up Simple Swap support took all of my anxiety away I am not super experienced at crypto exchanges and they took care of everything I would highly recommend Simple Swap
N

Recovered funds from failed transaction

Quick response to e-mail efficient service Thank you I tried using the service for the first time and was sending on the wrong chain They were able to get me my coins back quickly and efficiently
S

Schizofren eth cbkek321 reviews Simple Swap

Recovered failed transaction is a relief considering so many centralized companies in crypto are not trustworthy I have used them several times over the past few years without any issue This last time I had a failed transaction and it did take a few hours to get the funds back and several emails but they took care of it Stephanie was very quick and responsive and answered all my questions
D

Reliable Convenient Cryptocurrency Exchange Platform

I love SimpleSwap for the simplicity of it Even with it being very simple to use I am mildly to severely r tarded so I often mess up forgetting to add a memo etc Thankfully the team has always been understanding and has helped me fix my problem Protip stop using Exodus in wallet swap feature You re getting ripped off Check the exchange rate with SS first I guarantee you ll get a better swap Thank you SimpleSwap
M

Very good exchange site

I have been trying to find a platform that will alow me to exchange my XRP from my XUMM wallet and downloaded simpleswap and signed up due to a youtube video referral The exchange process was executed under 5 minutes and my tokens was successfully exchanged to the desired cryptocurrency and delivered to the correct destination I would recommend SimpleSwap to anyone All Smiles here
G

Exceptional Customer Service

Very good exchange site fast and simple No hickups over priced fees has a progress bar on you re exchange in Realtime i thought i did lose my coin one time but support was very nice and stayed intouch with me all day and got my coin back into my wallet for me
S

Best Exchange Site for Fast Swap Transactions

Exceptional Customer Service The team quickly helped rectify a double send transaction error on my part I trust SimpleSwap for the highest level of integrity and professionalism Highly recommend SimpleSwap service
L

I will always choose your services

I did few exchange transactions on this site all my transactions completed successfully Only one exchange transaction I face the issue regarding Pending Deposit Issue but I did live chat with support executive from the site my issue got resolved within 12 to 14 hours Therefore I will Highly Recommend this Simple Swap site for exchange purposes
P

Reliable Cryto Exchange with Excellent Customer Support

I will always choose your services Used it since 2018 and even if it takes some time sometimes with exotic pairs Simpleswap delivered each time Thanks

About Simpleswap

SimpleSwap is a cryptocurrency exchange that allows to swap BTC and altcoins in an easy way. SimpleSwap supports 500+ cryptocurrencies. Make Bitcoin to Ethereum, Litecoin crypto exchanges at the best rates!

United States

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