Consistency and great support
Support consistently replied within 45 minutes helped me recover my coins in limbo Have had nothing but good experiences so far Would reccomend
Charles Calkins CPA
N/A
Very convenient fixed my error
Very convenient - fees are reasonable This evening by mistake I sent MATIC to the wrong chain The team at SimpleSwap corrected my error and all was okay Highly recommend
Laura Nastasia
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This site is great
I appreciate that the website gives updates at every step as to where my money is It lowers the stress level in knowing that your request is being processed
oobington
N/A
good customer service
good customer service its a real person not a bot
Rodney Shelton
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Problems Solved
I had some trouble swapping ADA for AGIX with very little understanding about the platform I used the on line site chat for assistance and with in minutes my problem was resolved Simple Swap was quick to respond and help with my issue I will definitely use this platform again Hats off Much appreciated
Kelly
N/A
Not everything goes smoothly in the
Not everything goes smoothly in the crypto world BUT SimpleSwaps customer service is better than any Fortune 500 company The platform is great and if you do run into any problems they will be there to fix it quickly 5 Stars
Empress Ella Gee
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BNB to BTC error
I made an error with my Simple Swap exchange address David was most helpful taking care of my transaction for me
John
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I had an issue with a swap
I had an issue with a swap But the reply from the support team and the solution came at a very reasonable time It is not only about avoiding problems it is also about solving them when they happen and the team exceeded my expectations to a good outcome
Obe
N/A
Straightforward
Everything is pretty straightforward Take your time and do it correctly I actually had an issue with my exchange being stuck in Sending when it was being sent to my wallet because the transaction had been dropped by the network but it was quickly resolved my a customer support member David He was very helpful and I appreciate everything getting resolved in a timely manner
Selly E
N/A
The SimpleSwap representatives
The SimpleSwap representatives David and Brad are legends they deserve not only raises other incentives to reward their expertise professionalism and overall joy to work with attitudes but they should be training others to bring their caliber of work ethic to the rest of the company Keep up the stellar work gents PS - Dates are various and extensive I speak to them like every day at this point haha
