Sixstarcruises Reviews

Luxury Cruises | Luxury Cruise Holidays | SixStarCruises™

sixstarcruises.co.uk
3.80
114 reviews
Great Rating
Based on 114 user experiences

Rated 3.80 out of 5 by 114 Happy Customers

52.6%
16.7%
6.1%
7%
17.5%
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G

Finally got my query resolved

Finally got an answer to my Query Thank you Richard at SS for speaking to Scenic and for actually calling me back
B

I wouagain ldn t use Cruise 118 again

I booked my Cruise with Laura who was lovely She was very helpful Sadly I used the general number later when I had Need more clarity with costs Not kept informed about changes had to chase things ourselves unacceptable waiting times on the phone but cannot fault staff on the phones always very helpful but did not follow through with promised call backs and emails With just over a week to go we couldn t find our flight info on the airline website Rang 118 who said they would contact Celebrity and ring us back After 3 days with no callback we rang again to be told our flights were cancelled and given new flight details So if we hadn t rang when would we have been told about our flight
J

Luara Wing interim rating

This is an interim rating because Laura is dealing with my dissatisfaction with another concierge Her latest email to me requests that I review her performance so far Here goes Laura is clearly on the ball and is seeking to establish what actually occurred during my booking by listening to tapes of phone calls reading emails I am very happy to proceed in this way as I am a long-term satisfied customer of Six Star and trust the investigation will be fair However it may take up to 4 Weeks I have found her to sound very efficient but with a somewhat challenging defensive tone I will happily give another review if requested once my issues with this booking have been resolved to the satisfaction of both sides
S

Cruising the Rhone with Avalon

Laura was knowledgeable and our booking went fine At most moorings we were flanked by other ships so you couldn t enjoy the views very often I can t say that I d recommend the Rh ne as an interesting river to sit on top deck enjoy the different views as you sail along There were many locks Be aware of exactly what Active Holiday means Avalon staff cabins food as always were excellent
K

Shirley has been great and very helpful

Shirley has been great and very helpful The cruise was very average in all areas The weather was pretty bad most of the time making it difficult to see places A protest stopped us docking in a French port and rough seas prevented us from going to shore by tender Food was very sameish with not much variation The ship was very dated Our carpet was badly stained All in all not a good experience many regular Regent passengers said they were disappointed
M

Six Star Cruises were helpful but

Six Star Cruises were helpful but slightly less so when the Cruise was already booked Oceania has become more commercial since we were last with them Marina is a lovely ship but the 500 more passengers than on their smaller ships showed in that service was slower in places Other irritations exorbitant cost of ship s tours Need to produce key card for every glass of wine Lack of any enrichment or destination guide lectures inadequate shuttle service at La Rochelle Overall disappointed In future opting for genuine All inclusive
M

Avalon and 6 star cruises were superb

Avalon and 6 star cruises were superb What ruined the cruise for us was not getting 2 of our cases until the 6th day

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