Panachecruises Reviews

Great Service and good communication

Friends recommended Panache Cruises to us and we found the booking process a pleasant experience Georgia Redmond handled our booking in a friendly and professional manner She kept us updated at every step of the booking process and quickly answered any queries we had Her colleague Emily Worth dealt with a query I had when Georgia was unavailable and quickly resolved my problem Great service overall from both

World Cruise 2027

We have dealt with Catherine over the last few years and have been very happy with the service We have now booked for the world cruise in January 2027 and again Cath sorted things perfectly Really looking forward to it and I would recommend Panache and in particular Cath to anyone wishing to book a cruise She is first class

Excellent service

This is the first time I have booked with Panache Cruises and I am very impressed by the excellent service I am dealing with Jill Hurst who is very friendly and a pleasure to deal with To say I am impressed is an understatement Jill also secured us a further reduction on our Silverseas cruise reservation which was another bonus

Above and beyond

We have used Panache now for several cruise holidays and each time we have received excellent service Last week we were looking at a Seabourn cruise but having been told by another travel company that the flights were Gatwick only we were having second thoughts On ringing Panache and speaking with Nicole she listened and then asked where we would like to fly from which is Birmingham as our nearest airport Nicole said to leave it with her and within a couple of hours she had come back with a complete cruise package along the lines we discussed including flights from Birmingham Nicole has dealt with my queries quickly and efficiently and if she couldn t reach me by telephone she sent an email Even when I haven t been able to speak with her when phoning other staff have been more than helpful Based on our experience we would certainly give Nicole 5 plus along with the rest of the Panache team

Why it is important to use professional travel consulatants

An excellent experience from the start Katy provided a tailored solution to my exact requirements and led me through the process seamlessly She demonstrated fantastic knowledge and experience and shows why it is important to use professional travel consultants I would highly recommend her and Panache Cruises

Professional and responsive booking

Professional and responsive booking process Jack handled our booking for a cruise in June 2025 in a very professional and calm manner His responses to questions and requests during the process have been timely and clear This has been an encouraging first but critical step in the overall cruise experience

Excellent personal service by Kathryn

Excellent personal service by Kathryn who kept me updated throughout and I could contact her directly Having a single point of contact was very beneficial Would definitely recommend and also we had a marvellous cruise Thank you so much

Outstanding customer service

I completed an online enquiry form and within the hour Nicole contacted us and went through our enquiry We were able to reserve the cruise for a week at the advertised price while we booked the time off work which I was very impressed with and Nicole provided a personalised service recontacting us to confirm the booking All flight details were confirmed prior to booking and Nicole s knowledge was outstanding answering any questions I had Will book through this company again

Helpful and responsive

Georgia was very knowledgable and responsive to our queries We found her to be very helpful with providing all the options that met our criteria and so we were able to short-list our favourite river cruises and then book very quickly