Sixstarcruises Reviews

Luxury Cruises | Luxury Cruise Holidays | SixStarCruises™

sixstarcruises.co.uk
3.80
114 reviews
Great Rating
Based on 114 user experiences

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Rated 3.80 out of 5 by 114 Happy Customers

52.6%
16.7%
6.1%
7%
17.5%
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AI Review Summary Based on 114 reviews

Sixstarcruises receives consistently high praise for its concierge service, with clients highlighting knowledgeable, patient, and proactive support from specific staff members. Many long-term customers report excellent, personalized service and competitive pricing. However, a notable number of recent reviews describe poor communication, unhonored pricing guarantees, delayed refunds, and deteriorating service quality. Negative experiences often involve extended delays in responses and issues with refund and cancellation policies. Overall, feedback reflects a strong core service overshadowed by increasing operational and responsiveness issues.

What customers love
  • Personalized attention
  • Proactive problem solving
Common concerns
  • Refund processing delays
  • Deteriorating service quality

Last updated 3 months ago

P

Very happy to recommend Sixstarcruises

We have booked many cruises with Sixstarcruises over the years and would very happily recommend them Their buying power means that their rates are very competitive and their travel concierge service is excellent Most recently we dealt with Elizabeth Wright who was brilliant at keeping us informed throughout ensuring that we were seamlessly prepared for our cruise
S

We have used Six Star Cruises for many

We have used Six Star Cruises for many years and Dan has looked after us very well throughout Nothing is too much trouble and his travel knowledge and experience has been very helpful when arranging itineraries We look forward to working with him more in the future
V

Exceptional Service from Lisa

From first contact with Six Star Cruises our Specialist Concierge Lisa Paterson was brilliant She listened to our detailed requirements and secured the luxury cruise and cabin we wanted at a great price She subsequently sourced hotels for us and kept us regularly updated Highly recommended
F

Elizabeth

Even when we are not booking Elizabeth always keeps us informed of offers in a very personal and friendly message Would not go past her when booking a cruise Sadly we just missed a fabulous deal last week cause the date didn t suit - hopefully there will be others Fiona Tedford
C

Excellent support

I must say that I have telephoned Six Star Cruises on numerous occasions to ask difficult questions referring to my cruise and most times have Spoken to Lindsey McCracken- Specialist Support She has been excellent and has answered every question with patience and kindness I am most grateful that you employ such an excellentPerson that has taken time to assure me when I have been very worried that I am getting everything in place for my cruise Regards Crystal Jones m
M

Excellent service from Danielle

Danielle our Cruise concierge was both efficient and extremely helpful She was patient and fully understood our requirements for the trip Nothing was too much trouble and she was able to offer very constructive advice on certain aspects of our trip We have booked two holidays with Six Star both bookings overseen by Danielle We would not hesitate to use this company again and cannot thank Daniele enough for making the experience as stress free as possible
M

I will definitely come back to this company

Rebecca was fabulous We gave her all the criteria for our cruise and she came back quickly with a whole list that might be suitable She booked a call with me and called at exactly the time stated she had checked all the details with the cruise provider and was able to explain all the room options in fact she took time and trouble to answer every single question that we asked
M

Rebbeca was extremely helpful

Rebbeca was extremely helpful patient and very knowledgeable She found us a great cruise at the right price A really good deal We have used sixstar cruises before for river cruises and they are excellent Highly recommended
N

I booked a cruise with Laura and she

I booked a cruise with Laura and she could not have been more helpful It was a seemless experience and Laura obviously had a lot of knowledge about Regent Seven Seas who she has booked our cruise on
M

Service Above and Beyond

Sandie continues to provide excellent service above and beyond our expectations In emergency situations she is always available through email to solve a problem and seemingly with a smile In looking for new cruises she is a fount of knowledge and experience and is able to guide us to great choices

About Sixstarcruises

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