Skullcandy Reviews

Skullcandy Headphones Earbuds Gaming and Speakers

3.65
69 reviews
Great Rating
Based on 69 user experiences

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AI Review Summary Based on 69 reviews

Customers consistently report excellent support with fast, friendly, and professional responses that effectively resolve issues. Many praise the product quality and durability of Skullcandy headphones. Some reviews note expensive pricing and occasional quality control issues with defective products. Delivery times are criticized as slow in some regions despite overall positive service experiences. Strong brand loyalty is evident with long-term customers who continue purchasing Skullcandy products.

What customers love
  • Great customer service
  • Fast responses
  • Effective support
  • Professional service
Common concerns
  • Expensive pricing
  • Slow delivery
  • Defective products
  • Return issues

Last updated 2 months ago

L

The Skullcandy Indy ANC are absolute rubbish

The Skullcandy Indy ANC are absolute rubbish they break after a couple of months my left earbud keeps breaking and not charging all the time I ve tried all the methods but most of them just don t work Stay away and don t buy earbuds from them as they re trash and keep breaking for no reason poor quality product
L

No refund for faulty product

Bought wireless earbuds for a Christmas present for someone mid December They were faulty and did not charge from the start As Christmas was outside the 14 day return period by 2 days I wasn t entitled to return and had to file a warranty claim for a replacement I had to spend 30 on courier fees to ship them back myself And now it Turns out the replacement is now out of stock and I have only been given a coupon on the website to buy something else which I do not want not a refund Very unhappy with the service I was sold a broken product paid extra to return it and now I won t even receive my money back Faulty products should be entitled to a full refund if a replacement is not available AI chat box just sends you in circles when you request help UPDATE contacted skullcandy on the 10th January and sent another email again still awaiting a reply a week later No resolution Terrible customer service
D

Ordered a pair of smokin true wireless

Ordered a pair of smokin true wireless buds received them today and fresh out the box the left ear bud was lifeless can t get it to charge or get any life into it Not ideal when you re purchasing a brand new product from a big brand name like this would expect it buying 2nd hand maybe but yeah highly disappointing
D

Regarding customer service

I have purchased a pair of earbuds on the 9th of this month at the time of writing the email its the 17th and I have still not recieved a email regarding shipping or anything of the sorts I still do not know if my order was processed or not the original email says it was not processed but the support team says it was just a really bad customer support experience
S

Delivery times are worse than WW1

Don t get me wrong there s nothing wrong with the products In fact they re the best in my opinion in terms of sound But cmon delivery times are the main thing for me Why choose UPS as your delivery company when they take weeks upon months to deliver a god damn package Especially Finland Choose a better delivery company to work with ASAP Not once have I seen a good rating on Reddit Simply because of the delivery times On trust pilot I d assume it s bots that s put 5 stars and not mention delivery times
S

They wont return your refund money

I bought my skullcandy headphone in august didnt like the product so i decided to return it till this day i still havent received ANY money back I sent an email called with customer service and even chatted multiple times with them online via their website Everytime they told me that i would get my money back within 3-5 bussines days they told me that 5 times in the span of 2 months and till this day i still havent received a single penny Dont buy a skullcandy product
Z

No customer service

I orderd a pair of earbuds Unfortunatly they are too big for my ears I sent multiple e-mails and no reaction I can t reach out to them Even with Klarna I can t get a hold of skullcandy It is really sad that the customer service is so bad And if skullcandy reply s to this Please send me a mail that we can solve this I am not going to e-mail the customer service again Because I don t get a response Also the return page doesn t load to the next page so I can t even return it my self Please get in contact with me You can mail me or make a return for this order number 502324109
S

Bad

Second bad review They told me that they send a mail but there is no mail on my account And I need to pay with Klarna Klarna is sending me mails but I want to return them Skullcandy please send me a mail with a return lable This is really bad
A

Buyer Beware

Buyer Beware Don t Buy from Skullcandy eu Product Skullcandy Crusher 2 Anc Order id 502329516Review I ordered directly from Skullcandy eu and it s been nothing but a nightmare Despite providing my correct address they failed to deliver the product and blamed the courier instead of taking responsibility Their customer service was dismissive and unhelpful and I m still left without the product or a refund It s now March 18th 2025 and they haven t fulfilled their end of the deal This has been a frustrating and disappointing experience Avoid Skullcandy eu at all costs Buy from a trusted retailer instead
Z

I am honestly shocked that my favorite

I am honestly shocked that my favorite brand is going to dogs these days in terms of quality control I have been sincerely giving Skullcandy chance after chance starting with Skullcandy Riff wireless which broke in less than 6 months because of the poor build quality Then I got a warranty claim for it and used the voucher to buy Sesh Evo I was very happy with it for 5 months after which one of the two buds started malfunctioning and started losing charge within 15 minutes I once again tried to claim warranty and got the replacement To my shock and dismay even the replacement has the exact same issue in fact the left bud does not even charge when placed in the case How can Skullcandy blatantly do this I absolutely love the bassy sound quality but I am now forced to look for an alternative

About Skullcandy

We Are Skullcandy We don t want you to just listen to music we want you to feel it Shop our selection of headphones earbuds gaming headsets speakers and accessories

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