Slaleyhallhotel Reviews

Extremely disappointed with our

Extremely disappointed with our experience From the very second we walked in my friend was taken straight to have her massage which instantly set the tone of feeling pressured and rushed We were also informed that they didn t have time for our two treatments and we were only able to have one 25 minute treatment that day instead of our 2 treatments and would have to come back another time Which was very disappointing due to booking our spa day week s in advance and having to book time off work Dinner service was absolutely hurendous and I am SHOCKED we were in a 5 hotel with this service From walking into the restaurant we were made to feel like we were just a nuisance to the staff it took a few minutes for us to be seated as we waited at the entrance even though there was only approximately 5 other tables being entertained We waited over half an hour 45 minutes for our starters of soup to be brought out to us then a further 45 minutes wait if not longer -for our mains which was obviously cutting into a huge part of our spa time I have a nut allergy and unfortunately there was only 2 options on the menu which after being told the curry had nuts in I had no other option but to choose the salad I had to pay extra to add some chicken strips ontop or my salad was simply a bowl of iceberg lettuce with a few bits of bread thrown in Within our long wait between courses we asked for a second glass of our complimentary prosecco assuming we would get more than one small flute glass as prosecco was advertised within our package to which the waitresses response was you can have more free water I was absolutely gobsmacked at this response When our main course eventually arrived my friends had ordered the curry - on the menu it stated with poppadoms which ended up being a small bowl to share between two Unfortunately half way through my friend eating her curry she found a big bit of plastic in her meal photos to prove When asked the waiter about this he simply replied I can t see it we found this extremely rude as my friend was holding the plastic up and showing the waiter He then said he will get his manager and walked away We continued to wait a further 15 minutes before we decided to get up from the table and go to the service desk ourselves From there we informed the lady of our experience and asked if our meal was from a microwave container her attitude changed and she wasn t able to deny this instead she was trying to tell us it was just cling film but thankfully we are grown adults and know the difference between cling film and plastic We ended up leaving the restaurant without our desserts as the service was so bad and we had already wasted way too much of our spa time sitting waiting around in the restaurant Back in the spa we were greeted by screaming children running around and taking over the pool we were extremely frustrated that kids were even allowed access to a spa facility as the purpose of the day was to relax in a tranquil environment away from busy home life On leaving the spa we asked at reception for a refund for the massage we were being asked to come back for We informed the lady that we would rather have our money back than having to come back due to our horrendous experience she informed us that we need to take this up with Groupon and there is nothing they can do about it We certainly will be taking this further with Groupon As a whole we felt like this may have contributed to the terrible service as though we paid budget so we are receiving budget treatment - even though we paid 90 per person for three people Extremely disappointed with my whole experience and will certainly not be going back

Avoid the Spa

I came today 4 9 23 as I was celebrating a new job and it turned into an upsetting spa day We arrived everything seemed fine we had a swim lunch-lunch was delicious and very good service by the team there We then went to get changed for our treatments and our robes had gone from the chairs we left them at so we went to the spa reception to ask if we could have two more Emma the assistant manager replied with NO you can t have any more I don t have any I can t give you extra you should read the signs the get taken after 30 minutes Firstly Emma I wasn t told about this policy when I checked in and when I questioned you on this you said nobody leaves their gowns Your attitude towards me and my mam was disgusting especially infront of other guests and colleagues of yours You refused to help us any further at that point I was so upset I began to cry in the relax room I just feel it s ruined the whole day for me and my mam You then said a couple had cancelled a spa day so there s was two gowns spare Emma we both know this is a lie Why didn t you help me and my mam in the first place You didn t even apologize or look for another solution These are basic qualities to have when working in customer service I went for my massage with another girl called Emma who was senior therapist and she was outstanding Very friendly personal and made me feel so welcome I feel Emma should be promoted as she has all the qualities of a great manager I have worked in customer service for over 20 years and never come across a patronizing rude unhelpful person She needs to learn how to speak to paying customers and also how to deal with complaints She really upset me and it ruined my massage as I couldn t relax I just feel it was a total waste of money I will not be returning to here as Emma has made the whole experience terrible Staff training is needed Also as we went for a drink at the bar Emma was talking to the general manager about me and my Mam which is also very unprofessional Her story didn t add up to ours the manager said He was great though he listened to us and even give my mam a free drinks voucher-thanks for that I hope you hear from you soon Samantha Burn

Disappointing

Booked overnight package of Dinner Bed Breakfast for my wife s birthday and celebrate our honeymoon Rooms are now looking very grubby we had room 304 and the air conditioning was very loud during the night even though we did not have this on Had lunch in the bar and went for a walk which was nice Checked in and booked the restaurant for the evening and was also asked to book a breakfast slot Arrived for our evening meal and I ordered 10OZ 50 DAY AGED BLACK ANGUS RIB EYE GFA 28 95 Fantastic marbling gives the rib eye great flavour anda tender texture Best-served medium rare or medium and the wife the following CHARGRILLED CHICKEN SUPREME GFA 17 50 Garlic rosemary and olive oil glaze baby gem rocket and parmesan salad French fries The steak was cold and was more rare than medium The wife s chicken was like a piece of rubber she could not cut it at all eventually someone came over and then this was sent back and I just ate the outside and the rest looked like road kill on my plate She did not want to wait so we just ordered our deserts Ordered Sticky toffee pudding and requested poring cream with this and it came with custard when mentioned that it was ordered with pouring cream the lad went away then came back and said they had no pouring cream this was not what we ordered so again this was returned and she did not have anything else 10 mins later the waiter came back and said we had found some pouring cream Really t this stage we had enough and just went to the bar came to check out and was being charged for the evening meal and extra s explained that we had the package deal and also that my wife did not have anything to eat anyway this was then amended and I paid for the extra s which was the drinks from the bar At NO stage was we offered an alternative and NO ONE asked about have we enjoyed our meal or stay Totally disappointed when you even book direct with the website

I would not return to this spa

I would not return to this spa Recently booked in for a full day spa day which included to treatment of a full body massage and a facial I was refused a masssage as i am in remission for breast cancer I had not informed them the day before of any health problems as I have never had an issue with receiving a massage because I have had cancer I have always declared my health issues when attending their spa but this is first time I have been refused stating their staff was not experienced in cancer massage and would need a specialist to treat me I was informed there insurance did not cover this I did inform them that there is no risk in receiving a massage when in remission for breast cancer and I regularly recieved massages but was informed I could have my nail painted instead I found the massager very patronising in her manner to me talking like I did not know what I was talking about and told me I should just go and relax but felt more stressed then I originally arrived I did keep repeating myself stating that I have never had an issue before this attending this spa but I finally accepted a refund for the body massage but was still allowed a facial which involved masssaging my face I do feel as I have been discriminated against because I have had cancer and feel as if there could have better training in dealing with this and also educating themselves on this on the risk of having a massage while in remission for cancer

Buyer beware Booked months in advance to do a trip

Booked months in advance to do a trip for 12 of us to stay and play both courses paying extra to pay the better course twice Wish we had picked elsewhere Also well in advance booked buggies for all as three days golf for an aged group all 60 plus so buggies confirmed 4 times with both the agent we booked with Q hotels central booking and the golf shop at slayley with the vice head of golf no less After 180 mile trip we arrived to be told sorry no buggies as we haven t had buggies since October last year Well in that case can we have electric trolleys No sorry we haven t got any Absolute farce nobody could explain why we had been allowed to book these buggies and not be told they were not available ended up to avoid losing all our money no option to rebook being sent to Forest Pines in Lincs where we all live 30 minutes from Complained to head of golf Q hotels got the reply from the golf pro at Slayley He offered free buggies for all of us on our next trip for two rounds As if we would risk going back The companies just take your money and have no level of care Their excuse was to say it was our fault as we had booked the trip through one of their many authorised agents SO BUYER BEWARE

Don t book to stay here

This review does not provide the opportunity for a minus score otherwise it would be minus 10 Have stayed here several times over the years and it used to be a worthwhile experience unfortunately this is not the case anymore Customer services are deplorable when addressing complaints and they just play for time whilst bouncing e mails from different departments within the Q hotels group They class a complaint as customer feedback rather than addressing it and apologies profusely about your poor experience whilst not actually doing anything about it The replies to my complaint from the general manager of the hotel are actually none existent even when he is addressed via his direct e mail He has simply ignored the e mails hoping that in time you will give up on your complaint and forget about things Do not bother booking here expecting a quality stay and a nice experience especially at the prices they charge as it is money wasted and a completely unsatisfactory experience Rooms are tired to say the least and clearly not prepared or checked properly before the next guests arrive and we were forced to move from an expensive suite at 21 00 when it was discovered that the toilet was not working and did not flush correctly Check for other hotels in the area and book there even if it s 15 miles away as Slaley Hall is not the experience you would want or expect for the money that they are charging

Lacking in basic customer service

Unfortunately the hotel is lacking basic customer service which is evident from other reviews as well as my own Management are unhelpful and lack empathy when confronted by a situation that was completely out of my control Having a parent rushed into hospital and being up all night with Mum I called the hotel just after midnight to let them know what was happening and to ask if i could rearrange the booking I was told i had to call spaseekers as i d booked through them I called them at 9am although they were very sympathetic they were informed by the management of slaley hall that despite the circumstances they were not willing to amend our booking and we would lose all money if we didn t attend I wanted to give them early notice so that they could offer the room and make it available but that was beyond them The manager preferred to take our money for nothing so let down by then At a time when I needed help and would ve loved to have visited another time for a much needed spa break I was ignored It proved too much to cope with that day and I had a breakdown Needless to say family and friends were disgusted by how I was treat they saw the aftermath

Abismal and not at all relaxing

Purchased what I thought was a good deal from Living Social - how wrong A lovely relaxing weekend break with my partner ruined by overflowing litter massive check-in queue rooms not ready and shabby messy toilets couldn t get in the spa to relax as mostly full of families and slobs sorry stuffing their faces poolside Brasserie restaurant - slow to acknowledge us standing for our reservation resembled a canteen not a brasserie expected to sit on food smeared seats we actually had to ask them to clean them so we could sit down so chose to leave and eat at the Claret Jug Not much better Service friendly but incredibly slow Ran out of our starters after ordering and waiting poor food quality condiment trays missing basic items - having to share with other tables as can t find staff to get them service so slow we weren t actually able to spend our allocated food allowance as they seemed to forget about our desert after reminding them so we ended up walking out disappointed Don t even want to venture down for breakfast buffet after what we witnessed yesterday I d love to use the spa but beg to question the hygiene of the place after yesterdays leisure centre atmosphere I m absolutely appalled This used to be a destination Now it s a place to avoid at all costs and listening to the complaints from other guests yesterday echoing the same issues we had I would say this place seriously needs to revist the basics and until then lower its star rating and false advertising

Can t be bothered

After a few attempts at getting information for a event from the conference team and even escalating my request to the manager I eventually gave up and decided that unlike the rest of the hospitality sector at the minute they don t need anyones business If a company can t be bothered to reply to emails and letters I m not that sure we should be spending our money with them anywayI ve stayed with them many times under their previous ownership since the change of ownership they ve obviously gone down the route of we can t really be that bothered to get your business Sorry Slaley Hall you fell at the first hurdle