Soleheat Reviews

Thermostat has never work at the correct temperature when being fitted usually about ten degrees to low so heating is always on when not needed

First impressions were not good so I will not be pursuing any further engagement a shame really a company that has no time to respond satisfy a customer queries in the initial stages is never ever a good sign my experience was via live chat

Wrong part sent twice And a lame excuse for the second pump assembly not being as described on their website To late now the plumbers here

After sales needs improvement We purchased a lot from Soleheat as when purchasing items they were very helpful The delivery was quick but after the system was fitted it transpired that the manifolds were leaking Everything else was of the highest of quality therefore no complaints regarding anything else purchased We reported this to Soleheat who have said without even seeing the item that it wasn t faulty and was the installers fault I have checked with more than one underfloor specialist and it was the product Their customer service was rude and disappointing as we had purchased most our underfloor items from them the fact that they never apologised despite that we had the inconvenience of a leaking system and that we had to pay out twice for same product pay again for the plumber to fit the new manifold and unable to return 3 faulty items I will not purchase anything from them again based on this one problem which they could have resolved swiftly and appropriately

I paid everything on time and they let me down for 4 days so they forget to deliver underfloor heating pipes So i have to pay a cancellation fee to screed company I wouldn t recommend this company

WARNING DO NOT USE THIS COMPANY Ordered some heating components 12pm 17 11 2024 that were urgently required The delivery stated next working day after waiting 3 working days I called and was told they would deliver the following day which also did not happen Due to this 4 day delay I had to cancel my plumber who had been booked in for the work four weeks prior I called again the following day and no answer left a message and was lead to believe I would be contacted the following day which surprisingly didn t happen either Called again on 22 11 2024 and was told they would deliver the following day This time I also received an email confirming a Saturday delivery Stupidly I had taken this as gospel and rebooked my plumber for Monday 25th Nov The delivery has still not arrived I ve tried calling to cancel my order so that I could have a refund but no answer I have now reported this to my bank to see if they can step to help BE WARNED