Soleheat Reviews

35 minutes agoCustomer service needs some improvement but overall okWe purchased an underfloor heating system from Soleheat The delivery was quick but after the system was fitted it transpired that the thermostat was broken and therefore the system would not properly function We reported this to Soleheat who required that we purchased a new unit on the promise they would refund the old one on receipt of the faulty product After some negotiation Soleheat agreed to refund a portion of the postage of the return however despite both us and two plumbers verifying that the unit was faulty on returning the item which was refunded Soleheat stated that the item was not faulty and therefore they would not refund us the postage and they should charge us a fee as they were out of pocket Their customer service was overall disappointing given the tone of the emails verging on rude the fact that they never apologised despite that we had the inconvenience of a non-working system and that we had to pay out twice for same product albeit with the second fee subsequently being refunded pay again for the plumber to fit the new thermostat as it was a faulty product and not his workmanship and pay 10 to return the faulty item to them

Hi I received the kit on time But for 20 meter square you should send 105m length pipe rather than 100m And you should have provided cable with grundfos upm3 pump Now I will have to buy it separately which is going to waste me time

Sole Heat were very responsive when I first contacted them Supplied clear drawings However when I received the order I noticed they had not supplied a blending valve with the manifold - even though I had told them that the heat source is a gas boiler I had to source the blending valve eisewhere because Sole Heat were unable to deliver in the time frame required Also and this is more of a manufacturer issue the Prowarm spreader plates would not lie completely flat once installed The pipe would spring up slightly under tension along all end loops I had to use lots of extra fixings to achieve a flat enough finish that would work well with my floating engineered floor without clicking as you walk on it - though the floor is still left with some bounce I am mentioning this here because as the supplier I expected Sole Heat to be aware of this issue