Soleheat Reviews

Sole Heat - Underfloor Heating Supplier

soleheat.co.uk
4.43
81 reviews
Great Rating
Based on 81 user experiences

Rated 4.43 out of 5 by 81 Happy Customers

74.1%
12.3%
3.7%
2.5%
7.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
F

The overall experience was good and

The overall experience was good and positive however I have encountered a couple of aspects that were not as good as I expected the insulated retrofit eggcrates just been badly glued together instead of being built-in as described and the outlet on the Manifold were a bigger size than ordered
B

Was easy to deal

Was easy to deal I wasn t able to buy required amount resulting in a huge waste of ufh pipes and staples
A

Great price service but unfortunately

Great price service but unfortunately the courier company let them down Package was severely damaged
A

Great shopping experience and quick as

Great shopping experience and quick as well for delivery would have been 5 stars if there was some delivery tracking added
D

Let down by poor delivery but very good

Let down by poor delivery but very good in all other aspects Would recommend
S

Speedy delivery and great online

Speedy delivery and great online communication in terms of delivery tracking The Soleheat team helped with some installation queries for an underfloor heating install We had some problems with a faulty Salus thermostat controller but the team handled the return and refund process promptly
M

Choosing

Choosing ordering delivery was very straightforward and easy I can t comment on how it works as we haven t set it up yet
M

Order

Ordered easily and came 1 day later than anticipated
L

Disappointing

Edited to say thank you for getting back to my husband and for a 30 refund Great customer service since so hopefully this was just a one off Our two boxes arrived one with a big hole in and we are unsure if items were missing The second had fittings out of the packaging The valves loose in the bottom of the box No instructions The screws for the manifold weren t big enough so we had to go and buy additional screws My husband contacted soleheat and the response was that it must have been the courier the courier may have been responsible for the hole in the box but I m almost certain he didn t open the other box remove things from packaging and then reseal the box For such a high price heating system we expected better and better customer service
R

the product seems ok

the product seems ok as not tested yet 24hr delivery was amazing I seem to have a lot of fittingst left over Definitely use again

About Soleheat

Sole Heat provides underfloor heating kits direct to customers and trade. We offer free CAD design for all projects and next day delivery within the UK. We won’t be beaten on price.

United States

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