I have been using sthil products for
I have been using sthil products for many years My company uses there hedge cutters blowers strimmers and kombi units I have always found them a good company 5 weeks ago I brought a new kombi unit it was faulty from day one I took it to a sthil repair centre to be looked at they said there was an issue with carburettor Sthil told them to replace some parts But found out they were out of stock Due in in 5 days Now found out won t be in till at least end of June if I m lucky Phoned sthil still waiting to see what they are doing How a company thinks it s acceptable to make someone wait so long to fix a faulty product is ridiculous Seems you only know how bad a company is when you need there customer service or la k of it
Sandra
N/A
We bought a Sthil robotic mower the
We bought a Sthil robotic mower the worst thing I ever bought it did not work from day one it was at the dealers work shop more that I had it we had to cut the grass with a push mower for most of the 4 years which took 3 hours each time We had a Honda ride on wish I had never sold it I am disabled getting on and off the mower was a problem for me The dealer took the robotic away to send back to Stihl they had it in there workshop for a year before they sent it back to Stihl we were left to hand cut the grass I phoned Sthil they were of no help you would have thought that they would have sorted this out but no We paid about 2800 for this useless machine I would not recommend anybody to buy one of this machines needless to say we have gone back to a ride on it cuts the grass brilliant no problems I get somebody to cut the grass for me I have lost the money on that useless machine which is a big loss for meI am 73 year old I have been scammed We were ready to take the dealer to court then they went burst in January this year this has been a 4 year battle with the dealer and Sthil
Patrick Klugesherz
N/A
Stihl MS261 Chainsaw
Purchased the 795 MS261 Chainsaw top of the range that s supposedly made for professional use I bought this 3 months ago for domestic use and only used it occasionally It has since stopped working I bought Stihl as I think it makes quality products and it is the total opposite A machine made for professional use broke while used for domestic purpose What s worse is it is still under warranty and Stihl would not repair or exchange for a new one They actually asked me to purchase a new one This is a joke The customer service is appalling and I would urge anyone thinking of purchasing a Stihl to stay away Bad quality products Bad customer service No longer the Stihl it used to be
Mack
N/A
Had a problem with a battery powered
Had a problem with a battery powered hedge trimmer 6 months old returned it to the Sthil agent that it was purchased from for repair it was eventually repaired ut took 4 months in this time I contacted Sthil customer service for some assistance they asked lots of questions and eventually sent me a list of authorised agents it was already with one a compete waste of time
Dave
N/A
Great
Great tools
