Excellent bags and excellent service
Loved the bag I ordered over 10 months ago it is perfect for my commute and while traveling I recently noticed that the lining inside was beginning to rip I emailed them to ask if this was normal Within a day I had a response Liv helped me and was an absolute star She asked me for some pictures and within a day told me that this was not their usual quality she apologised and offered to send me a new bag Not only does stubble do excellent bag but also excellent service
Carl
N/A
Exceeded my expectations
I knew this backpack would be good but it exceeded my expectations It s well designed strongly constructed and feels it should last a lifetime The courier misplaced my first order I emailed Stubble to check who replied straightaway with a replacement sent next-day delivery Superlative customer service - thank you Liv
Gregory Dyke
N/A
Good bag and customer care
Really happy with my roll-top though I do wish it had a zipper and not just a magnet at the top When the zipper broke I expected a fight to get it covered under warranty but no Shoutout to Liv who took good care of me and sent out a new bag the next day
Vicky Clarke
N/A
Great products with excellent customer service
Great products with excellent customer service I did have a fault with my sling bag and Liv was extremely prompt efficient and friendly in sorting this I ve just been handed a replacement bag via the delivery driver who said how brilliant his Stubble and Co rucksack was on a recent trip to Mexico Thank you
Nigel Gray
N/A
First class customer service and support
The customer service and follow up that I received from Liv has been absolutely first class It was swift professional efficient and to the point I d highly recommend Stubble Co their people their products and the customer service that they provide Thank you Liv your support is very much appreciated
Lauren Witter
N/A
Trying to Choose a Bag Great Customer Service
Have been trying to decide on a which way to go for one bag travel when I cam across Stubble Co Sent over an email with a few questions and was quickly responded to by Liv Received some great thoughts that were tremendously helpful in making a decision on which route to go You cant beat solid customer service
Amar Aggarwall
N/A
I ordered the commuter bag from Stubble
I ordered the commuter bag from Stubble and Co It worked fine but 1 zip carried on causing problems Unfortunately the zip stopped working I contacted customer services and within 1 hour a replacement bag had been sent out to me Brilliant customer service and the replacement bag has given me 5 months of wonderful use Thanks
Drew
N/A
Outstanding Customer Service
I ordered a bag from Stubble Co about a year ago I absolutely love it and use it every day but unfortunately the zip on the laptop pocket broke I reached out to the customer service team and spoke with Liv who was absolutely brilliant She was very quick to get back to me and arranged for a replacement bag to be shipped straight away with next day delivery The best customer service experience I ve ever had Couldn t recommend this company highly enough
JJ
N/A
Quick customer service excellent quality items
As if making beautiful items is not enough on this and earlier occasions I have found the customer service response to be quick friendly and helpful For my latest order Liv was very happy to respond positively to my slightly cheeky request and consequently I am keenly awaiting delivery of my new olive green Weekender canvas bag This is how it should be done
Peter Burgess
N/A
Fantastic Customer Service
Stubble Co s customer service is fantastic A zip on my roll-top backpack best I ve ever owned unfortunately broke and I was unable to repair it myself After contacting the customer service team they quickly arranged a replacement for me as I was within the 2 year warranty Really great experience and my CS adviser Liv was great A
