Maverickandco Reviews

Good experience on customer support

I had chance to raise request to customer support and quite impressed that their response was very swift and communication with empathy and friendliness in a good meaning She left me with a very good impression about the brand and customer experience Thanks

better late than never

I ordered a Nexus Travel Duffel and a Vibrant Voyage Briefcase for my daughters birthday The briefcase came in a few days without a problem The duffel bag took forever It was stuck in customs and then DHL was having a hard time delivering it took almost 3 weeks Well past my daughters birthday Finally arrived The product is beautiful and looks really well made I would order again I just hope they don t use DHL

I had a great experience thanks to

I had a great experience thanks to Rachelle I was waiting on a return request from the site and when I emailed customer service she provided instructions to help expedited my return and was able to cancel the old request I had previously did Rachelle s responses were quick and polite Great place to purchase from with helpful individuals like Rachelle thank you

Best bag and even better customer service

It is with great pleasure that I recommend the Manhattan laptop double zip bag and the Aviator 15 I first purchased the Manhattan 1 year ago when I had grown tired of the backpack look I was ready for a more professional look and this bag sure did deliver It is classically shaped with a pop of color This bag holds everything for day-to-day use and is a fantastic personal item when traveling I get more compliments on this bag from strangers than anything else I own It is made from high-quality materials and has worn very well with daily use over the year I recommend this bag without reservations Because I liked the Manhattan so much I purchased the Aviator 15 to use when I am on 24 call at the hospital it too is well made and stylish and allows me to easily pack 2 or 3 meals worth of food Alternatively it easily stores a change of cloths and bath essentials in case I need to catch a flight right after work I have contacted customer service with a couple of questions They are easy to work with and incredibly responsive Each time my question was resolved quickly and completely I will definitely purchase another bag when the time comes I hope you to can have the same experience I have had with this company Dr T Trauma Surgeon

Great customer service

Great customer service While travelling my bag handle got a tear it was not completely broken but decided to contact the customer service and they told me to send the proof of purchase and a photo of bag with the tear part And just like that they promise me to send a new one instead of repairing it Thank you so much maverick and co for quick response and for sending me a new bag Definitely a top notch customer service and aftersale

Exceptional Quality

The main driver for my rating is exceptional quality This doesn t just cover the quality of the product but the whole end to end customer experience I m a bit of a diva at heart the speed in which the support team answered questions and follow ups was beyond my expectations As for the briefcase it made me smile when I took it out of its bag It really is perfectly put together and smacks of class I m going to buy 2 more and hopefully the company will take up my suggestion of producing a range of suitcases that match the manhatten

Briefcase purchased

Having purchased a briefcase it arrived and the quality is good The briefcase looks very smart and high end I have on a few occasions needed to contact their customer service my issues were dealt with and resolved in a timely effective manner Overall I am happy with my purchase and the customer service received

Good product and great supporting service

The backpack that I bought from Maverick Co is very useful suitable for both business and casual occasions It is waterproof and in great shape The supporting team provided me great experience too The responding rate was fast and quickly solved my issues I would recommend its product to others